Can’t see all old bills

[Jagdesh]

Hi I can’t see all my old bills it only allows me to see from September 2023 yet September 2022 is available

[pgn]

All to do with the move to a new back-end system, 360, @Jagdesh - and bills are called out in the 4th bullet point here:  https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424

You need to use the Web version of your MyO2 to download any that are accessible to you, as you may have notice.

I don't know of anyone who has access to bills prior to about Sep-2023, tbh. Still, customer services can help by sending any prior to then, up to about 3 years' from current date (from memory!)  to you as a batch in the post or by e-mail. Reach out to O2's social media team using either Facebook or Instagram, the links are in this Guide: How to find help & contact O2 

Good luck!