Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Anonymous
Posts: 0

Re: OnePlus 5T screen burn in - need advice


@MI5 wrote:
Unfortunately one plus are as difficult to deal with as o2!

That’s unfortunate to find out. Do they use the same repairs people or are they in house?

Highlighted
Posts: 101,924
Topics: 550
Solutions: 12,993
Registered: ‎04-04-2012

Re: OnePlus 5T screen burn in - need advice

It's customer service that's difficult.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 10
Registered: ‎28-03-2015

Re: OnePlus 5T screen burn in - need advice

@MI5 - sounds like there's no easy (or even semi easy) thing I could do. I'll try to sort something out with OnePlus customer service but not counting on much help. Thanks for cheering up 😅
Highlighted
Posts: 101,924
Topics: 550
Solutions: 12,993
Registered: ‎04-04-2012

Re: OnePlus 5T screen burn in - need advice

Best of luck mate..... I fear you will be needing it!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 10
Registered: ‎28-03-2015

Re: OnePlus 5T screen burn in - need advice

Thanks. It's not end of the world, just a little bit annoying. I'll try to sort it out through OnePlus but I have a bad feeling about this too...
Highlighted
Posts: 101,924
Topics: 550
Solutions: 12,993
Registered: ‎04-04-2012

Re: OnePlus 5T screen burn in - need advice

Let us know how you get on please.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 10
Registered: ‎28-03-2015

Re: OnePlus 5T screen burn in - need advice

@MI5 sure thing mate. I'm going to make photos of screen tomorrow and contact OnePlus. Will get back once they reply.
Highlighted
Level 67: Unsung hero
Posts: 15,343
Registered: ‎31-03-2010

Re: OnePlus 5T screen burn in - need advice

@Sedalin Whatever the outcome from OnePlus, it couldn't be worse than what you'd get if you sent it off to O2 Repairs. A search of the forum would be ample proof of that. Good luck.Smiley Wink

I DO NOT WORK FOR O2



Funniest-Thread-2
Highlighted
Posts: 87,968
Topics: 738
Registered: ‎14-01-2013

Re: OnePlus 5T screen burn in - need advice

Best of luck @Sedalin

Going to OnePlus is certainly the lesser of two evils. wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 12,864
Topics: 120
Solutions: 72
Registered: ‎11-04-2012

Re: OnePlus 5T screen burn in - need advice


@Cleoriff wrote:

Best of luck @Sedalin

Going to OnePlus is certainly the lesser of two evils. wink


Most Random Thread.pngMost Useful Guide.pngWe cannot access your account