OnePlus 5T screen burn in - need advice - Page 2

Sedalin · ‎26-01-2019

Hi all,
I have a OnePlus 5T device. Phone is year old (so still under warranty) and I've just found out that there are areas of the screen where burn in occured (faded icons and bars visible on light backgrounds). I'm with O2 for many years now and had few different phones over years - none of them had that issue before and each and every of them has been used the same way as this one. Don't have any device insurance as never ever needed one - I've never broken a phone. Now I'm looking for advice as due to my work I am really unable to have no phone (sending for repair can take weeks) at all and loan non smartphones from O2 are of no use for me as I need maps and apps for work. Shall I just live with those marks on screen or anyone have any advice what else I could do/discuss with O2? The whole case is probably dead end as it's 'send for repair' or 'don't do it's and pay for phone with damaged screen' but maybe somebody smarter than me will have something to say...

Thanks

Anonymous · ‎26-01-2019

@MI5 wrote:
Unfortunately one plus are as difficult to deal with as o2!

That’s unfortunate to find out. Do they use the same repairs people or are they in house?

MI5 · ‎26-01-2019

It's customer service that's difficult.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Sedalin · ‎26-01-2019

@MI5 - sounds like there's no easy (or even semi easy) thing I could do. I'll try to sort something out with OnePlus customer service but not counting on much help. Thanks for cheering up 😅

MI5 · ‎26-01-2019

Best of luck mate..... I fear you will be needing it!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Sedalin · ‎26-01-2019

Thanks. It's not end of the world, just a little bit annoying. I'll try to sort it out through OnePlus but I have a bad feeling about this too...

MI5 · ‎26-01-2019

Let us know how you get on please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Sedalin · ‎26-01-2019

@MI5 sure thing mate. I'm going to make photos of screen tomorrow and contact OnePlus. Will get back once they reply.

Bambino · ‎26-01-2019

@Sedalin Whatever the outcome from OnePlus, it couldn't be worse than what you'd get if you sent it off to O2 Repairs. A search of the forum would be ample proof of that. Good luck.:smileywink:

I DO NOT WORK FOR O2