on 26-01-2019 12:44
I have a OnePlus 5T device. Phone is year old (so still under warranty) and I've just found out that there are areas of the screen where burn in occured (faded icons and bars visible on light backgrounds). I'm with O2 for many years now and had few different phones over years - none of them had that issue before and each and every of them has been used the same way as this one. Don't have any device insurance as never ever needed one - I've never broken a phone. Now I'm looking for advice as due to my work I am really unable to have no phone (sending for repair can take weeks) at all and loan non smartphones from O2 are of no use for me as I need maps and apps for work. Shall I just live with those marks on screen or anyone have any advice what else I could do/discuss with O2? The whole case is probably dead end as it's 'send for repair' or 'don't do it's and pay for phone with damaged screen' but maybe somebody smarter than me will have something to say...
on 26-01-2019 12:59
I'm not sure if screen burns are covered under OnePlus warranty - and also phone is 1 year and 1 month old - I'm pretty sure OP warranty covers only period of one year - but may be wrong. Read it somewhere on their website but maybe it was specifically for Chinese versions not European. Need to double check.
Contacting and asking them is not going to hurt so I may give it a go. Looks like it's time ask around and sort myself a temporary phone...
26-01-2019 13:29 - edited 26-01-2019 13:32
I repeat...do NOT send to O2 repairs. They have a poor reputation!
OnePlus give a 2 year warranty. (this is if bought directly from them...it doesn't state the warranty duration if bought through O2, though I would have thought it was the same?)
OnePlus phones purchased on oneplus.com come with a 2 year limited warranty, in compliance with EU consumer laws, starting from the date of delivery. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers software, consumable items, or accessories even if packaged or sold together with the Product. This warranty is only redeemable within the original country or region of purchase.
on 26-01-2019 14:09
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)