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Scooty997 · ‎08-10-2018

Hi all. Which add ins are you supposed to have along o2travel inclusive zone. Is o2 travel meant to be there and the cap outside Europe zone? Currently have both and the speed is unusable. Any suggestions? Thanks

Scooty997 · ‎08-10-2018

When I removed the o2 travel it worked really quickly but then I got texts about hitting the £50 limit. Some guidance on what to do would be great

MI5 · ‎08-10-2018

Hi @Scooty997 there have been a few posts over the year regarding the failure of Travel Inclusive. You should not be charged and you need to call customer services to get any charges refunded.

I believe our @Martin-O2 has been helping some customers?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎08-10-2018

Thanks @MI5!

Hey @Scooty997 I've replied to your private message so please get back to me when you have a minute.

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Martin-O2 · ‎09-10-2018

Hey @Scooty997 the O2 travel Inclusive bolton has now been added to your account. Any further issues please ask.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Scooty997 · ‎10-10-2018

The issue has arises again. No data or very slow unusable speeds. The inclusive zone bolt on clearly shows on the account. Don’t know where to go from here

Martin-O2 · ‎11-10-2018

Hey @Scooty997 did you try disabling wifi and 4G calling on the handset?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Scooty997 · ‎11-10-2018

Yes I have also tried resetting network settings taking my sim in and out changing to 3G only manually selecting a carrier. Not a handset problem.

jonsie · ‎11-10-2018

@Martin-O2

I thought this has all been sorted out : O2 Travel inclusive?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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