O2 travel inclusive zone - help!

[Scooty997]

Hi all. Which add ins are you supposed to have along o2travel inclusive zone. Is o2 travel meant to be there and the cap outside Europe zone? Currently have both and the speed is unusable. Any suggestions? Thanks

[Scooty997]

When I removed the o2 travel it worked really quickly but then I got texts about hitting the £50 limit. Some guidance on what to do would be great

[MI5]

Hi @Scooty997 there have been a few posts over the year regarding the failure of Travel Inclusive. You should not be charged and you need to call customer services to get any charges refunded.

I believe our @Martin-O2 has been helping some customers?

[Martin-O2]

Thanks @MI5! 

Hey @Scooty997 I've replied to your private message so please get back to me when you have a minute. 

[Martin-O2]

Hey @Scooty997 the O2 travel Inclusive bolton has now been added to your account. Any further issues please ask. 

[Scooty997]

The issue has arises again. No data or very slow unusable speeds. The inclusive zone bolt on clearly shows on the account. Don’t know where to go from here

[Martin-O2]

Hey @Scooty997 did you try disabling wifi and 4G calling on the handset? 

[Scooty997]

Yes I have also tried resetting network settings taking my sim in and out changing to 3G only manually selecting a carrier. Not a handset problem.

[jonsie]

@Martin-O2

I thought this has all been sorted out : O2 Travel inclusive?