Solved: Airtime Discounts on new iPhones?

JoeyT · ‎29-09-2018

Hi All,

So, back when I got my iPhone 7, I a friend of mine worked for O2 and got me a 50% discount on the Airtime with the F&F scheme. I then moved my partner over to O2 from vodafone to avail of the family discount (20% off airtime).

So, as it's been a while I and I had the refresh/trade-in upgrade option showing for the las few months, I decided to go for one of the new iPhones.

I thought I had lost the 50% discount when I added the other phone and applied for the family discount, but apparently not, but it seems I can't add my phone to the family discount as an upgrade doesn't count as a new connection and it has to be the "lead number". I could theoretically be elligible for the student discount or O2 Open, but neither of these apparently work on plans where the new iPhones were purchased...

I'm just a little concerned as I planned the budget before I upgraded but without having a lot of this info, and my bills have suddenly jumped up...

So, long story short, is there ANY scheme with which I could get an airtime discount on one of the new iPhone plans??

Marjo · ‎11-10-2018

Hi guys, I'll clarify here too so everyone will know how the discount works.

So having checked this with our Gurus, it is the oldest connected line that is the lead connection and cannot have a Family Plan discount - the lead connection cannot be changed to another one I'm afraid. All the other eligible lines will receive discounts once eligible when they renew next.

The discounts are then also based on when they’re connected too, so in the above scenario if ‘Account 3’ upgrades before ‘Account 2’, it would get 30% discount even though it’s the 1^st to qualify for the scheme and only when ‘Account 2’ upgrades, the 2^nd connected account would get their 20% discount.

View solution in original post

Anonymous · ‎29-09-2018

@JoeyT you could try talking to customer service but if you are not eligible for the discounts you are talking about & they are not available at the moment then that’s all you can do

https://www.o2.co.uk/contactus

MI5 · ‎29-09-2018

Your partner's phone now becomes the lead device so they would need to add you to their family plan for the discount.
https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...
https://www.o2.co.uk/family-plan

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JoeyT · ‎29-09-2018

Hey @MI5- Thanks for that... does that mean I just have to send the message from his phone instead of mine?

MI5 · ‎29-09-2018

Yes, that should do it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JoeyT · ‎29-09-2018

Amazing - will give that a try now

Marjo · ‎01-10-2018

Hi @JoeyT, good information above from our members - let us know how you get on with this and if you managed to add the discount alright in the end?

JoeyT · ‎03-10-2018

Hey @Marjo & @MI5 - just to update you, unfortunately that didn't work. Apparently as my number has been on the account the longest it is seen as the lead number regardless and as such it is not eligible for family plan, regardless of upgrading. 😥

MI5 · ‎03-10-2018

@Marjo, doesn't seen right to me?
Can anything be done here?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎03-10-2018

Sorry to hear that @JoeyT 😞 Thanks for the tag @MI5, I don't personally know the details here but happy to double check for you. I'll drop you a private message to get some additional details shortly.

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