Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone number

I have changed to a new O2 account and ported my number to the new phone (iphone 8), I can recieve calls on my old number (on the new phone) but if I text it shows up as the new number, which is the one I dont want. In the settings of the phone its h...

Resolved! International customer services

Hi,I'm currently a PAYG customer but I'm trying to pay an old monthly bill I'm currently in Argentina and I'm trying to contact the international customer services to pay the bill but can't seem to get through to them I just get a dial tone. I've dia...

Resolved! Unknown charge

I have just checked my next bill and have noticed it's way more than it should be I investigated it and found out I apparently had 3 weekly changes for "SP two" and do not know what this is

Resolved! O2 refresh and small crack on back of device

Hi guysI am able to press 'Upgrade on us' on the myo2 app. I've read the eligibility criteria and match it all, however there is a 1cm crack on the back of my S8+, top right of the device. Can anyone confirm if this will affect my eligibility or not?...

Resolved! SIM Swap for old number, lost phone, can’t access account

I have a main o2 account and a 2nd account for an o2 contract I took out with carphone warehouse last year. I don’t have this phone anymore and I can’t access the account because the email address is the same as my main account and the username has a...

Resolved! Wifi calling

I am trying to set up Wifi calling. I purchased my iPhone se yesterday. I in a poor reception area. I have gone through settings-phone—Wifi calling when I try and turn it on it tells e to contact o2 any suggestions?

Resolved! Access text messages

Hi I was hoping to get some help I have a Huawei mobile wifi pro e5770 pocket hot spot. On the dashboard of the device I can see that I have multiple text messages, my problem is I have no clue how to access them. If anybody can advise me on how to d...

Resolved! iPad contract automatically renew?

Hiya, first can I contact o2 threw email or is it only live chat or phone? My issue is, I brought a iPad and monthly contract so I was paying for the iPad monthly also over 2 years, but does the contract automatically renew into a new contact? As I h...

Large Bill for 100 mins for elderly lady help?

I am apealing on behalf of my 82 year old Mother-in-Law, her monthly bill of £8 suddenly shot up to £69! Betty is partially sighted so has difficulty with text, and uses nothing more than a basic Nokia as she uses no internet. She got an O2 contract ...

Resolved! Unable to gain access into Yahoo mail with Blackberry 9900

I was wonder if O2 have done some thing as I am unable to gain access to yahoo mail with my BB 9900 . I fully understand this is a very old phone and the browser and firmware is way out of date :Bundle 7.1 2807 V7.1.0.1033, Platform 5.1.0.692Portions...

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