O2 ripping me off

[Anonymous]

I arranged a new phone as an upgrade with o2 refresh.After ordering it i discovered my wife has bought me a phone for xmas so i had to cancel my upgrade phone.I went in to the shop i had arranged to collect it from and they told me i had to cancel it online.I went online with live chat and they told me i had to go into the shop to cancel it.When i went back to the shop they told me i had to do it online.I have just spoken to customer services and they just told me i need to go into the shop.Someone is taking the p*** and im not happy.I have been a customer of o2s for a number of years but not anymore.Tomorrow im going to cancel my direct debit with this useless company,im going to cancel my remaining contract and i will not be giving o2 any more of my money.

[Anonymous]

Hi.

Ring customer services on 202 to cancel.

Forget live chat.
They are non uk outsourced call centres who can get things a little muddled at times.

Do not cancel any direct debits.

This can cause issues in the long run and potentially affect your credit rating.

[Anonymous]

i just did and they told me to go back to the shop.I havent even picked the phone up from the store and according to o2s website it says "If we don't hear from you, or you don't collect it within the agreed time, we'll cancel your order and refund your payment".Well they have heard from me and i havent collected the phone.

[Anonymous]

Weird.

O2 Customer Services on 202 should be able to assist.

You could escalate here ; http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28Rel...

[Anonymous]

Now thats a great idea thank you.

[Anonymous]

Isnt it weird how if you want to join a company the phone is always answered straight away but if you have a problem you have to wait ages to be connected.

[Anonymous]

It's been said to keep pressing 0 or 1 I think which gets you through the stages quicker.

[MI5]

Press 2 first then straight after press 0.

[Anonymous]

Ive just phoned 202 and guess what?.Yes ,they have told me i need to go into the shop.When i cut in and explained that ive been to the shop twice already she had the cheek to say im not letting her finish and went on to say i needed to go into the shop.AAAAARRRRGGGGHHHHH wtf?.

[Anonymous]

I know theres no argument about this but o2 clearly dont.I didnt even collect the phone.Its still at the store where i arranged to collect it from.The shop tell me i have to do it online and when i go online or phone them, they tell me i have to go to the shop.