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Rip off charges

77PJ
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How has my son's phone got two £30 charges from Sony when the contract was set up it had payment limits, also why is it impossible to contact o2?

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gmarkj
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o2 have several ways to add charges to your bill @77PJ so it looks like the wrong one was used.

A spend cap covers some things, charge to mobile covers others.

It might be worth speaking to Sony to see if they can reverse the charges, but if you still need/want to talk to o2 then there are some alternative numbers and hints on getting through in the guide below.

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 53: Renowned
  • 7748 Posts
  • 86 Topics
  • 429 Solutions
Registered:

o2 have several ways to add charges to your bill @77PJ so it looks like the wrong one was used.

A spend cap covers some things, charge to mobile covers others.

It might be worth speaking to Sony to see if they can reverse the charges, but if you still need/want to talk to o2 then there are some alternative numbers and hints on getting through in the guide below.

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

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