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New phone and sim

Kennymac1954
Level 1: Joiner
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on ‎24-09-2021 07:27

on ‎24-09-2021 07:27

Hi I have received a new phone and sim which i need to register but when you send the code i can't access it because my old phone is broken thanks

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MI5
Level 94: Supreme
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on ‎24-09-2021 08:06

on ‎24-09-2021 08:06

@Kennymac1954 

Put your old sim in the new phone to start the swap process then replace the sim with the new one. 

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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