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New phone and sim

Kennymac1954
Level 1: Joiner
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Hi I have received a new phone and sim which i need to register but when you send the code i can't access it because my old phone is broken thanks

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MI5
Level 94: Supreme
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@Kennymac1954 

Put your old sim in the new phone to start the swap process then replace the sim with the new one. 

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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