Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My bill did not reduce after 24 months

Hi there. I had a 24 month contract which ended in Dec 2020 but my invoice value did not reduce. In fact it went up. How do I request a refund please? Thank you.

Resolved! Tariff Change

Why have I received a text from O2 telling me my tariff change has been completed when I didnt request a tariff change and received no advance warning.

Resolved! Incoming Call from USA shown but didnt receive one

Hi , I have an Incoming call duration 12 minutes showing in my Recents from yesterday but no such call arrived or was answered. My question is will I be charged for that and if so who can I contact in O2 to report it . THanks Gymbo

Resolved! Charged double for changing direct debit date

Needed to change my direct debit date by 4 days from the 24th to the 28th of the month and was told that my airtime plan for next month will be double but she couldn't explain to me why, can someone answer this please.

Resolved! Swap Sim

I’m trying to use the swap sim functioning the O2 app (having just received a new SIM) however, how am I meant to enter the 6 digit code you’re sending me over text when I don’t have any mobile data signal??

Mysterious credit score drop - no response from Credit File Referrals

Last month (May 2021), checking my credit score via ClearScore / Equifax, I noticed that my score had suddenly dropped by 60 points. The only listed change was that an "Unsecured loan account" had been closed by O2. I haven't closed any accounts with...

Resolved! Multiple messages being billed for one overseas text

I’ve sent one text to a relative in USA and now find I’ve been billed for 5 simultaneous messages, all outside of my bundle also I can no longer call out or receive calls maybe linked? It’s chaos !

Resolved! My phone service

I paid my airtime bill at 8am my service has still not resumed? I am unable to call o2 because of this??

Resolved! Majorca

I’m due to travel to Majorca and I can’t see if Majorca is included in the European zone and so I can use my phone as if I’m in the U.K. Majorca is in the EU yet an o2 advisor has confused me and advised it’s not part of the Europe zone inclusivity. ...

Resolved! Hospot

Hi,I recently had to update my phone to factory (network) settings. Have loads of issues with my virgin wifi at home so often go on my hotspot. Now instead of having a toggle to turn the hotspot on and off, i get “set up personal hotspot”. It directs...

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