Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Legal documents

I’ve just ordered a new phone and they’ve sent the emails regarding legal documents but there’s nothing attached to the emails?

Resolved! being charged twice

hi, could someone please look into my lastest bill as i have been charged twice for disney plus, and then disney plus themselves have also charged my original payment method. so if possible could i have this resolved as i am being charged for a servi...

Resolved! Just upgraded and have a query.....

Hey, I've just upgraded to a new phone and tariff, both Pay Monthly. I've been sent a new sim with the new phone - do I have to use this new sim or can I just swap my current one to my new phone??

Cancelling my contract because O2 now limits EU Roaming data

Hi,I have just requested a PAC code and the text informs me that it's estimated that I owe £425 in charges (SIM only contract). I was told in an email and by 202 that no early termination charges are payable at the moment due to O2 changing their T's...

Resolved! Dropping Calls

I have been using my mobile at my new address for 5 months without problems.A week or so ago when making calls or receiving calls the line just keeps cutting out or the person who I'm calling or who is calling me cannot hear me.I've reset the VPN set...

Resolved! Pay Monthly Payment Details Changed by O2

For the third time since December 2012 my Pay Monthly payment details have been changed. The first 2 times the Direct Debit was changed to a different bank and account - apparently from within O2, and without my authority or consent. Noone was able t...

5G abroad

I have an iPhone 12 with a 5G Sim. I’ve been in Italy for a week but only get the E network through Vodafone which is super slow for internet connectivity. I get full 5G in the UK.My wife has an iPhone as well but with a 4G Sim (iPhone SE). She gets ...

Resolved! Payment day

Please change my payment day to 7th of every month!

Resolved! Want to keep my O2 number

I recently retired. At work I was on their O2 business plan. I've just started my own monthly contract and have a new SIM. I want to change to the phone number I had at work. I have filled in the simple on-line form and it says "we are unable to iden...

Resolved! 5G

why is it, I live in a very Rural area and I have 5G yet i travel into my town and I can only get 4G! 5 mins up the road. More info (Highlight to read)

O2

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