Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade

If i upgrade my phone to a new device will i still have to pay my £15 a month sim only deal?

How to keep my number when I get a new phone whilst staying on O2

I am about to change my old iPhone 6S , as my contract is finished, for an iPhone 11. How do I keep my existing number and terminate my existing account and start a new one.

Resolved! Change Billing Address

After signing into My 02, When I try to change my billing address the resultant address is a mash up of my old address and new. I have search for my new address by typing in the house name and post code. This gives me one resulting address. The resul...

Resolved! Free wireless earphones with A52

HiI purchased my A52 when the promotion of free wireless earbuds was on .However, I have never received these and was wondering if I will receive them now ?

Resolved! Can I change my mobile number mid-contract

I was setting up a PAYG phone for a relative, and brought a Vodafone SIM card as was unsure if it was needed.Vodafone had already sent them a sim and number, so they don’t need the one I brought.I looked at the phone number and I’d like to make it my...

Resolved! Over charged payment

I've been charged extra for purchasing things off of itunes which I do not own an acccount

Resolved! Using Data in Ireland

I am on an O2 sim only 12m 10G package and will be travelling to Ireland. Can I use my data allowance when I am there and are there any roaming charges?

Resolved! Phone line

I want my phone services back on ASAP!!!

Resolved! Minus on latest bill

I got an upgrade but my latest bill for my old phone shows -£58 and asking me to make a payment but it wont show me how, does this mean i owe them or they owe me? Ive also been asked to make a payment on my new plan

O2 have ruined my credit score!

I am in the process of buying a house and during an appointment with my mortgage advisor i realise my credit score is bad because of O2 adding bad credit to my name, which i now see is not a new thing. To keep things short, I bought an iPhone in Nove...

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