on 12-12-2013 19:09
on 12-12-2013 19:09
I arranged a new phone as an upgrade with o2 refresh.After ordering it i discovered my wife has bought me a phone for xmas so i had to cancel my upgrade phone.I went in to the shop i had arranged to collect it from and they told me i had to cancel it online.I went online with live chat and they told me i had to go into the shop to cancel it.When i went back to the shop they told me i had to do it online.I have just spoken to customer services and they just told me i need to go into the shop.Someone is taking the p*** and im not happy.I have been a customer of o2s for a number of years but not anymore.Tomorrow im going to cancel my direct debit with this useless company,im going to cancel my remaining contract and i will not be giving o2 any more of my money.
Solved! Go to Solution.
on 13-12-2013 19:09
Hi,
The store will hold it for 7 days I think before they return it (if not collected). If returned, the order gets cancelled. Not sure why they are refering you to go online because they should be able to return it @ your request.
12-12-2013 19:11 - edited 12-12-2013 19:14
12-12-2013 19:11 - edited 12-12-2013 19:14
on 12-12-2013 19:13
i just did and they told me to go back to the shop.I havent even picked the phone up from the store and according to o2s website it says "If we don't hear from you, or you don't collect it within the agreed time, we'll cancel your order and refund your payment".Well they have heard from me and i havent collected the phone.
on 12-12-2013 19:16
on 12-12-2013 19:17
Now thats a great idea thank you.
on 12-12-2013 19:26
Isnt it weird how if you want to join a company the phone is always answered straight away but if you have a problem you have to wait ages to be connected.
on 12-12-2013 19:32
on 12-12-2013 19:32
on 12-12-2013 19:38
on 12-12-2013 19:38
on 12-12-2013 19:41
Ive just phoned 202 and guess what?.Yes ,they have told me i need to go into the shop.When i cut in and explained that ive been to the shop twice already she had the cheek to say im not letting her finish and went on to say i needed to go into the shop.AAAAARRRRGGGGHHHHH wtf?.
12-12-2013 19:51 - edited 12-12-2013 19:53
I know theres no argument about this but o2 clearly dont.I didnt even collect the phone.Its still at the store where i arranged to collect it from.The shop tell me i have to do it online and when i go online or phone them, they tell me i have to go to the shop.