Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

changes to special numbers

Hi All. Received a text message from o2 this morning stating that calls to Jersey, Guersney and Isle of Man are no longer part of my inclusive minutes. See more at: http://www.o2.co.uk/support/generalhelp/howdoi/ngnchangeThink it's a good idea to hav...

Resolved! Text messages not being received

Hi, This started a couple of days ago (Monday 25th) and has plagued me since. I'm not receiving text messages to my phone while I'm at work. I don't know if it is affecting other incoming services but I can make calls and when I do any pending texts ...

billed twice in one month?

hi theremy billing date was always the 10th each month on both my accountstoday I have noticed that apart from being billed on the 10th I am also being billed today on both accountsspoke to o2 over the phone and the lady had no idea why it's showing ...

Resolved! Upgrading or New Contract

My current phone has the groovey shattered screen effect going on since being dropped a few months back, and no longer reads my SD card after I discovered it is not waterproof, so naturally I have been looking for a new phone. O2 refresh allows me to...

Resolved! Rewards

I have used my O2 rewards as credit but it has given me credit and not my usual tariff. why?

Resolved! 3G to 4G

Hi. I'm going to upgrade from my iPhone 4S to an iPhone 5S. I'm currently on 3G and will upgrade to 4G at the same time. My questions is – will I need a new sim card for the 4G functionality? If so, will that get delivered with the handset? Also, if ...

Resolved! Expiring Contract - Automatic price Increase?

So a couple of days ago I had a gentleman from o2 phone me and let me know my contract is coming to an end.It's a 12 month sim only contract for £20 with Unlimited texts, Unlimited calls and 1gb data. When I told him that I was going to go into store...

Nearly Time To Upgrade

On January 22nd 2014 I can upgrade for free, but as usual, I have no idea what to upgrade to. My current tariff is as follows:My Phone: iPhone 4SMy tariff name: O2 600 24 monthIncludes the following: 600 any-network mins, unlimited texts, UK data all...

Resolved! printing out a bill??

Does anyone know if its possible to print out an O2 bill without the 11 pages of accompanying details of calls made?? Its such a waste of paper and ink! I've tried to phone O2 but they're too busy to take my call, probably because they don't have an ...

Resolved! Transferring my number when changing from PAYG to 24 month contract

Hello I am currently on a simplicity PAYG tariff but my husband has bought me a new phone for Christmas and this he has bought not from O2 but from another online retailer. The deal comes with a 24 month monthly contract on O2. Although I know it is ...

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