A little confused!!!! please help!

[Anonymous]

I currently have a 12 month simplicity contract which is due to end in march. The phone wasnt included in a deal, I bought it from somewhere different a year earlier so they had just sent me the sim.

Last night I upgraded my account to 02 refresh and ordered a new phone with a monthly cost of £14 rather than £11. The phone is arriving tomorrow, and I just wanted to know how it was going to work, as now when I check my account it shows that my next bill will be charged at the £14. 

Am I going to get a new sim? with a new number? and then have like two separate sims that I have to pay for, all will it all transfer onto the new phone?

[Anonymous]

The phone will come with a sim.

I assume they have dealt with your simplicity account when you upgraded.

You should retain the same mobile number which you will have to perform a swap my sim procedure if the SIM card is a different size to the one your using in your phone now.

http://swapmysim.o2.co.uk

[Anonymous]

Hi

Have you taken out the Refresh contract as new contract?

Have you paid off or cancelled your simplicity when ordered the refresh contract?

[Anonymous]

yeah my refresh contract is now a regular pay monthly with a phone and I asked if I had to pay off anything on my simplicity and I was told it was all now based on my new tarriff as my account has been upgraded

[Anonymous]

Sounds ok then.

How did you set up the upgrade.

Live chat , shop or via customer service on 202 from your phone ?

[Anonymous]

Ok
Your final bill for simplicity will need to be paid before you can start your new tariff.
From next bill date it should show your new tariff details and amount.

[Anonymous]

I was on my account on the website, and I clicked to upgrade to 02 refresh, selected my phone and tarrif, and checked out.

It's probably fine as I looked aorund for information and spoke to someone on live chat, I just don't want to get charged twice!

[Anonymous]

Live chat are ok for general enquiries.

I would give CS a call on 202 just to clarify things.

[Anonymous]

It should ok from your next bill date.
You should be only paying one bill from then but definitely give O2 a call to clarify as live chat can be unreliable at times

[adamtemp64 · Accepted solution]

On simplicity it was either after 6 months or 9 months you could move back to full contract no notice .

So as you did this through my-o2 the new phone will just need the swap my sim to be done if a different size sim if not use the old sim.

No issues on billing as you have seen you are now just a normal refresh customer as opposed to a simplicity customer.

Hope that clears it up.