Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Need my barring taken off my phone

Ok I have paid my bill on Wednesday and I was able to use my phone, till I got a bar activated on the Thursday I then went to the bluewater shop where I was assured that the bar would be lifted with a maximum of 24 hour so I have patiently waited and...

o2 network state

Seems where i live (West Yorkhire) o2 really are terrible. Where i work 3g randomly dies, and they know about it as their status says there is high demand in the area. Said that for 6 month now and nothing has changed. So has another area that i go t...

Resolved! Payment towards bill in advance

Hello all,Gonna have a big bill next month due to roaming. Can I pay towards it now prior to receiving the bill so the generated bill is smaller?

Resolved! Has my order gone through? Please help!

Hi all. Recently bought an 02 24M iPhone 5s contract (16GB Silver). I've just turned 18 so had problems getting credit with other companies, so am a bit worried as to whether the order has gone through. The upfront handset cost has been taken from my...

Resolved! Family Account Is It Possible

Just a quickie, I have had an O2 account for 3/4 years my missus has always been pay as you go, is it possible for us to get a joint acccount two phones one account? If not can I get her a contract in my name )ie a second O2 account) as she struggles...

Resolved! .cancel my contract

How do I cancel my contract online? The term has ended? How do I cancel my insurance?When I go to contact us it provides phone numbers or postal address and none of the help topics say cancel contractThanks

Resolved! Requested data inspection

I was recently in the US and was charged a lot for my data usage. I initially thought it was more than my usage warranted so called my father, the bill-payer, who said he would contact O2.After re-examining the figures I realise I have not been overc...

Resolved! Texting from Dublin

Hello all,Im off to Dublin for the day tomorrow, and have a question regarding texting.I have the o2 Travel bolt on, but it doesn't explain how much text messages will cost me to send from Dublin, back to the UK. So I was wondering if anybody knows h...

Resolved! Consumer to Business

Currently have 2 contracts, both consumer. 1. For me, the main contract expired in May and now 12 month simplicity at £16pm2. My student son's, which expired in May also, but is still being charged at the same rate. Where is the phone cost going, he ...

Resolved! bill paid early but direct debit still trying to charge.

Hey, My bill normally turns up on the 5th of each month and I have to pay it by the 19th. I paid it on the early (10th) but on the 19th i see that o2 have tried to take out another £37.. this has happend before but I managed to speak to an agent on "...

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