Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Emailing a complaint.

This moring I received my bill. Which was much larger than usual.Yesterday I wanted to use O2 Directory Enquires Service but got no answer.I was due to the urgency of my enquiry I had to resort to BT.For a 4 minute call I have been charged £12.I rele...

Resolved! Off on holiday today HELP!

Great to see all the information from O2 on travel usage feel comfortable using my phone in Turkey next week. However, my hotel offers free wi-fi and being a bit thick I cannot work out from O2 help will this free Wi-fi be free? Or will my internatio...

Resolved! Has my upgrade been accepted?

I upgraded earlier to the iPhone 5s gold and have to wait 3-6 weeks for delivery which is fine. But I was wondering if I've been accepted now like passed a credit check if there was one? I had an email which told me to login to O2 to sign the credit ...

Resolved! 02 Refresh - PLEASE HELP - WORRIED!

Hi All. I had heard about 02 refresh and wanted to upgrade to a newer iphone, so I visted the 02 refresh page once signed into my account, it clearly states that it is now available online...happy days i thought, in my account overview it said it wou...

Resolved! DIRECT DEBIT ON A SATURDAY

hi,my sons online bill says payment due 21st (sat) is that just cos 14 days after billing date and will not actually be taken until monday?

Resolved! contract

My contract is due for renewal on 3rd November but I dont want to renew, I want it to end. Will the contract automatically renew? If so how do I make sure it ends and how much notice do I have to give?

Resolved! new bill

hello everyone,I have a question, because two month before I took a contract for one month, I paid this bill but I did't break the contract so I had to paid for next( I paid for that too). I broke the contract but today I got a message on my email"Yo...

Resolved! O2 open nightmare

Hi,Any advice anyone can give me would be great or even an email address so I can contact O2 to complain.I have been trying since January this year to get the O2 open discount on my contract. Each time I have been told it has been successful but the ...

Resolved! O2 mast down again. SO51

My local O2 mast is down again. It goes down every couple of months for 5 days at a time. Any idea why? Post code SO51

Resolved! Change my handset

HI just wondering if anyone knows the answer to this question. If i ordered my upgrade online and i changed my mind about the handset/colour can i then change the handset for another one in store

O2

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