Calling through to 02..

[Anonymous]

The longest I usually wait to get through to an "agent" was 10 minutes..

I have now been on hold for well over an hour now and I have yet to speak to an "agent"..

Since when did 02 become to poor with this? 

Thinking of cancelling my 02 contract now but I would probably have to wait over an hour to speak to someone to cancel it..

[Anonymous]

Hi there

We are all customers here

I understand your frustration, but it is a quite busy time to call as everybody else is trying to get hold of an agent (most likely)

Anything we can help with in the meantime??

[Anonymous]

Thanks, but nope just clearly venting out my frustration I suppose..

I have usually called at this time of the evening and usually get through within 10 minutes.. its now been 1 hour and 15 minutes and counting..

[Anonymous]

Hope you get thru to an angent soon

[Anonymous]

Thanks Adrianna, me too...this is the worst 02 experience I have encountered over the past 10 years with 02..

[MI5]

Your call could be lost in the system.
Hang up and dial again and choose option 2 then 0.

[Anonymous]

Yeah I thought about that but I've redialled 5 times so far at 20 minutes per interval..just coming to the 6th as I am typing...

[Anonymous]

Just an update..coming up to 2 hours and still no sign of an "agent", have tried both upgrades and cancellation department (closes at 8pm). so now back to upgrades department..

[Anonymous]

Are you trying to upgrade?

[Anonymous]

wanted to discuss something on the bill, then saw I was available for an upgrade so I was going to sort that out at the same time and got put off with the wait and wanted a cancellation, which in the end didn't happen either as I have not spoken to anyone at all.