Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Due an upgrade,but i need help or advice

Hi guys and gals,im able to upgrade but i have a bit of a dilema.I have a loyalty bolt on (£2 off a month) which runs for 2 years.If i upgrade i lose that bolt on.Ive spoken to chat and they said speak to upgrades team,I did and they said nope cant h...

Resolved! Massively overcharged!

Basically I got my usual email to tell me what my bill for the month was going to be. To my shock it said £337.16! I knew this could not be correct, so I spoke to somebody at 02 about it and they looked at my account and they said they couldn't see w...

Resolved! Refurb Handsets

Why is it showing on the o2 shop that a galaxy s4 black refurb phone is available if you look as a new customer but not if you look as an existing customer upgrading?

My PAYG credit has now got to £75!

Hi all, I've had the same o2 sim card for 10 years now, always topped up £10 per month and since the tariff changed to unlimited txts for £10 (I never make phone calls) my credit just keeps rising. Is there anything I can do about this money? Eg, wil...

O2! Sort it out! Switching from Pay Monthly to Pay and Go

Hi, Ok. Over a month ago now I enquired about switching from Pay Monthly to a Pay As You Go sim due to my contract coming to an end on the 21 September 2013. I was told I would have a sim card sent out to me within 7 days and then as soon as I activa...

Resolved! Live chat

Okay so I bought a top up yesterday expecting to get my simplicity allowance.. But I didn't receive it and I checked my balance and seen that o2 had deducted £6 from my credit which I then realised was for a bolt on that I had cancelled well at least...

Resolved! no allowance received

My first top up was £20 and tariff was fine, yet topped up £10 and never got any allowance at all... Cld anyone explain please?

Resolved! International faves minutes balance.

Can someone tell me how to check my minutes balance for international faves please.I have already been to live help just to be told to check the website and cannot find it there or o the app. I am coming to the conclusion this is deliberate so you wi...

Resolved! Need some help think ive been ripped off

So i went into my local phone shop 2 days ago, had a great chat with the sales person and he showed me this phone the Nokia lumia 625 and it was 36 pound a month so i took it and everything seemed fine, then i went onto the o2 website and saw that th...

Resolved! Giving a O2 Pay Monthly handset to a O2 PAYG customer

Hi, Apologies if this is a daft query! I have a O2 pay monthly Iphone 4. I have recently upgraged to a Iphone 5. I still have my old Iphone 4 handset and would like to give this to my son who is currently an O2 PAYG customer with a very old Iphone. C...

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