IF YOU ARE BUYING A MOBILE PHONE READ CAREFULLY

[Anonymous]

I recently purchased 2 mobile phones on payg . both are faulty and after 7 calls to o2 i have been lied to as i tried to return the phones, but o2 won't forward me the returns address. they made me top up both phones , i spent 5 hours on the phone speaking to staff who realy didnt want to help. 

o2 took the returns sticker off before sending me the phones. i have spent £120 on both phones. 

dont buy online from these people until you find out the returns policy and address to send the returns. 

just buy from a shop and check everything before you leave. 

o2 online are incompetent

[Anonymous]

Live chat can sometimes get things muddled.

I had to send a phone back to O2 and it was easy to get a return bag sent to me.

[gemz4the1]

What is the fault with the phones? Maybe we can help you if you give us a bit of information about the problem with them.

Also, have you tried returning the phones to an O2 store?

[Anonymous]

Purchased online

Please ring our returns number on 0844 847 0202 and they will advise you how to return the mobile. 

[Anonymous]

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@gemz4the1 wrote:

Also, have you tried returning bees phones to an O2 store?

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You can't return the phone(s) bought online to the store, it has to be sent back as stated in T&C's

[gemz4the1]

I thought it could be returned to a store to check/clarify that the phone was faulty?

Apologises I have just re-read the information for faulty products purchased online - it states:
If you bought it online or over the phone from us, you’ll need to give us a call to find out how to send it back. You’ll find the right number to call on your bill or here; o2.co.uk/contactus.

[Anonymous]

Let's hope the OP returns and updates their thread.

[adamtemp64]

not hard to find the info on the o2 support pages just type returns top reply is

Returns

[Anonymous]

Weird I can't get that link to open in safari or google chrome.

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[adamtemp64]

forum error again dropping last ) will edit

fixed