Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! how to switch back

I recently got a samsung mini, and thinking it was a good idea, i thought i'd get your pay as you go £10.00 pay as you go monthly bolt on, on realising this was going to cost me a £120 a year,I'm now enquiring on how to go back to the 2g setup.ohh! a...

Blacklisted phone, due to fraude on my account, impossible to resolve??

So. On Tuesday I noticed that I had 'no service' on my iphone 6. I was in the zoo so couldn't do anything, but as soon as I got home, I went on the 02 chat and explained the problem. Turned out that someone had reported my phone lost and requested a ...

Resolved! forgot my password AGAIn to access my 02. 02 said ive reached my limit for identityand to use a dif

Different number but i dont have another number help

Resolved! Buying the US variant of the Samsung Galazy s7 for use in the UK

Hi guys, As the titles states, I'm looking to buy the US variant of the Samsung Galaxy S7. This is because only the US variant has the Qualcomm Snapdragon SoC which is easier to develop roms for. The UK version has the exynos which is closed source a...

Identity Theft

Hi all, a quick question to all. When you discover that you've been a victim of identity theft, and you report this to the police and to the provider, in this case O2, of this fact. Can i assume that the provider would correct the incorrect informati...

Insurance from O2 insure on my pay monthly phone - Terrible and Appalling service

hi, I have submitted a claim to O2 insure on 17th Feb and it is 24th Feb today (7 days down the line) still no idea on whats going with the claim, absolutly appaling service from O2, first time ever i lost a handset, I thought this would be simple an...

Resolved! Have i been overcharged for my device plan?

OK, on monday I phoned O2 to pay off my device plan, on MyO2 it was showing as £75 still to pay. I paid the full amount of £75, then the next day my usual direct debit came out, including the monthly £15 for the device plan.I had thought that this wa...

Resolved! Sharing my personal details

I've recently completed my contract with o2 and I am getting sales calls from carphone warehouse saying that now I'm out of contract they want to sell to me. Now my contract is between o2 and myself and it's confidential and for o2 to share my person...

general service continued

hi , i am on a monthly broadband plan using a dongle supplied by o2 for 4g connection. the onset of the 2nd month the problems began . the internet would constantly disconnect so obviously contacted help, who informed me there was a mast issue affect...

Resolved! S7 pre-order VR

Right, where to begin.Samsung have promised VR headsets with all pre-orders of the S7. Other networks are now showing this with there pre-orders.http://www.gizmodo.co.uk/2016/02/a-free-gear-vr-with-a-samsung-galaxy-s7-is-our-flagship-flogging-deal-of...

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