Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! sim card for iphone

Hi can i go into a o2 store and get a new sim card for my iphone that will keep my existing number and how long will it take to be live.

Resolved! Cancellation question

Hey everyone!I joined o2 the other day and it already looks like it's time to part ways.The 3G speeds at home are are Ping of 6,345 Download : 0.01mbps and Upload : 0.00mbps.At work I have no signal whatsoever despite the coverage tracker showing my ...

Resolved! What is being done about spoof e-mail

Hi all I have received a spoof e-mail purporting to be my O2 bill. It initially went as Spam to my Junk box. Seeing that the amount was excessive (over £300) I inadvertently moved it to my Inbox (without looking at the full e-mail address from the se...

Resolved! Unsolicited calls to upgrade phone / contract?

Is this O2, or some one working on their behalf, or some chancer buying contact information to carry out unsolicited cold calling sales to upgrade? Had a couple of calls from some people saying I am eligable for an upgrade and they are upgrading my p...

Resolved! International call barring

Is international call barring facility available with O2 pay monthly mobile contracts?

Resolved! How to delete sim/account

Hi wondering if a community officer can help me delete my sim and online account dude to me leaving o2

Resolved! Warning Hidden Charges

I have just been checking my Direct Debits [who does check them?] and found that i pay O2 twice - my line charges which are highlighted and in bold on my bill plus an additional £25.00 for the purchase of the phone ... thats £600.00 over 2 years ... ...

Resolved! Ending contract

Hi! I've had a lot of signal problems with o2 in my area over the past few months and long story short they have agreed to cancel my contract without the termination fee.However, they have asked me to reply to their email to confirm this. The email w...

Resolved! Direct debit issue

Hi all, I have a payment due tomorrow but thanks to my employer my wages wont be going in until thursday ( 6 days late ) does anyone know if i can just ring up and pay by card? thought it worth asking before i call and wait on hold for ages thanks

Resolved! Loyal O2 customer

I've been with O2 for many years. Recently smashed my phone mid contract so opted to pay off balance and upgrade.In doing so O2 have taken remaining balance but my order is "still in progress" I'm assuming. Credit check.Bad news for me as my credit h...

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