Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! WILL SOMEONE PLEASE ANSWER THE O2 CANCELLATION PHONE!

Ahem.. I've been on hold, waiting for someone to pick up the phone for almost 30 MINUTES. I'm starting to get a headache. I've had to use a landline and it's costing me 5p a minute. I would hang up but now I've waited this long I might as well keep w...

Resolved! Pay & Go Bill History

Hi, When I transferred from a Pay & Go phone to a Pay Monthly SIM only my Pay & Go account transaction details were removed. Although most of the credit on the original account was transferred to the new one, I don't think all of it has been, and I w...

Resolved! Death of account holder

Hello. My husband passed away on 27 Nov 2013. I've been trying to get round to doing everything and tcancelling this account is one of the things on my list. However, I cannot find anything anywhere on O2 website to contact someone directly via email...

Resolved! Text message failure

I recently upgraded to the HTC One X+ from the Desire S and I have to say I love the phone, except from one problem! The majority of my text messages send, however I find that the odd text gets the red triangle. The text eventually sends after I pres...

Resolved! Upgrading from 3G to 4G as a current customer

Hi all after reading an article on Engadget about O2 dropping there 4G prices to £17 a month (my current 3G bill is £17 before phone payment) I called them up to ask if I could move to 4G as I already have a 4G phone (iPhone 5S) they came back saying...

Resolved! Infrequent pay as you go user

Hi, Which O2 PAYG service would be good if I just want to keep some credit on my phone and not have it wipe every month. It's a back up phone and something like £10 could last me several months. if there is such a service, how would it also work with...

Sim Cards - PAYG and general advice

Sim cards are required for all mobile phones no matter how basic they are or how technologically advanced they are. Sometimes sim cards need replacing (damaged) or sometimes you want to change your number (you are allowed one free number change from ...

Resolved! My Card was stolen. Can't pay bill :(

Just before christmas my Wallet was stolen and i had money taken out of my account. lloyds Put a bar on it and it's being investigated now. I have since had two seperate Debit cards sent out but all of them have still had the block on them due to a e...

Carphone Warehouse friends and family discount

Hi there, I have taken a contract with o2 about three months ago via Carphone Warehouse. I have previously worked in Carphone Warehouse and got some friends and family that work there at the moment. They have sent an e-mail to o2, to get me a family ...

Resolved! unlimited

Hi I have unlimited texts and calls. why am I getting billed for texts and calls? My bill is normally £27 but its now £49.67 with calls and texts added to it. The whole idea of unlimited texts and calls is exactly that UNLIMITED.

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