Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Replacing Blocked SIM Help!

HelloI entered wrong PUK code and now my sim is blocked.I have spoken to O2 and have today received a replacement. Do I just swap the sim cards? Or is there anything I need to do before swapping?Obviously I can't receive txt or calls as phone is lock...

Resolved! Changing Phones

HelloI have posted a few messages in the Android section about my Samsung Galaxy S3, with which I am under contract with 02 (although the phone was purchased elsewhere).I have no complaints whatsoever about 02, but the phone is driving me mad with fr...

Resolved! Transfer old number to my new o2 SIM - Not going well.

Just wanted to ask, in your honest opinion or from experience. How long did it take for your old number to be transferred from your previous provider to o2 ? I just moved from giffgaff and have already requested my old number to be transferred over t...

HTC One V useless!

I have the above phone on a pay monthly contract, the contract runs until October this year.However the handset is unlikely to last till then, either it will pack up on it's own accord or it will get launched into the sea. Consistently freezes, re bo...

Resolved! Problems with invoice (now the problem is unsolved for a year)

Still suffering with this problem: http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Problems-with-invoice/m-p/567654#M56643 I sent arguments to complaintreviewservice@o2.com: 1) Tried to register a new pay & go SIM card, please see attached screen...

Resolved! Simplicity Question.

I am on a 1 month rolling Simplicity contract which I have had for a couple of years or so.I am thinking of changing to a 12 month Simplicity contract because you get more for the same money, ie I would get 750Mb of data a month instead of 250Mb for ...

O2 number change disaster

On Saturday of this week, I contacted O2 to have my number changed in order to stop abusive text messages I was receiving from an ex.After confirming that the number I wanted was available, I was told it would cost me £100 and be done in 24 hours. My...

Resolved! Roaming

If I'm a pay monthly customer who has a bolt on of "standard europe rates" visible in myo2, does that mean I have roaming enabled on my account, or do I need to still verify with customer services?

Resolved! NEW CONTRACT AND NO CREDIT

Hi there, I recently returned back to the UK after several years out of the UK. I have only been back in the country a few months and need a contract phone. I visited a store today who advised all I need is a debit card linked to a UK account and ID....

Resolved! HTC One not working

I have an HTC one which I have had since June and it constantly keeps loosing the network and fuses to make or receive calls, and when it does receive call it will cut off intermittently. Does anyone else have this problem. I have tried to contact O2...

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