Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

02 customer service

Does anyone find O2 customer services to be hard work and often receive unsatisfactory answers. I have had security breaches on my account and this seems trivial to O2.

Resolved! Public IP or pure TCP/IP internet connectivity

When I am using the data, something is interesting. Firstly, somewhere accept my connection and then establish a connection outside. I find that something accept my connection even though that IP is not associated to any host. Can be discovered by a ...

Resolved! Preordered s7 edge

Have you heard anything about your preorder I've been told I'll have to collect from store even though I preordered online

Resolved! How to pay off the remainder of my contract if I'm upgrading via CPW?

Hello, could someone help i want to upgrade contract early as last time I waited untill it ended which ment my contract went into the next month so i was charged twice when I upgraded to a new contract, im 2 weeks away from being able to upgrade a mo...

Resolved! BOLT ON

HELP: Please How Do I cancel a webdaily bolt on. I did not request for this it started as a default once my All rounder 500 MG bolt on ran out.

New Mobile Advice!!!

Hi, I am needing some advice. I hope you can help. My partner currently has a S4 mini. When he is at home, he struggles to receive phone calls and messages. I have a Galazy A3, which doesn't seem to be as bad. We are both on O2. His phone is over two...

International Favourites - bad connection (Poland)

HelloI was interested to know if anyone here also experiences bad connection when using their International Favourites numbers (in particular with landlines in Poland). In my case it is not necessarily that I get disconnected or cannot connect, but t...

Resolved! calls to channel islands

I received a taxt from o2 informing me that calls to channel islands mobiles will not be included in "free minutes" from 4th december. As one of my sons lives there, this will leave me with a real problem !

Unhelpful help desk

The O2 help desk chat room will not help me because my account was recently transferred to me from another member of my family having the same surname but a different initial.This is in spite of me having the cell phone with me, being logged in to to...

Resolved! Text to mms conversion!??

Having a dim moment and need to know the amount of characters it is before a text gets converted into an mms? Sorry don't have time to search through loads of threads.. I'm in a rush Thanks in advance guys!

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