IF YOU ARE BUYING A MOBILE PHONE READ CAREFULLY

[Anonymous]

I recently purchased 2 mobile phones on payg . both are faulty and after 7 calls to o2 i have been lied to as i tried to return the phones, but o2 won't forward me the returns address. they made me top up both phones , i spent 5 hours on the phone speaking to staff who realy didnt want to help. 

o2 took the returns sticker off before sending me the phones. i have spent £120 on both phones. 

dont buy online from these people until you find out the returns policy and address to send the returns. 

just buy from a shop and check everything before you leave. 

o2 online are incompetent

[Toby]

Hi PPHONE,

Sorry to hear you're having trouble with this.

Take a look at the advice here, see if it helps and let us know how you get on.

If you still trouble, send me a private message.

Thanks for advising guys, nice job

[Bambino]

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@Anonymous wrote:
Live chat can sometimes get things muddled.

I had to send a phone back to O2 and it was easy to get a return bag sent to me.

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Where does it say in the OP's post that he used Live Chat? It says he phoned 7 times.

Something's fishy about this. I don't buy phones through O2 any more, but when I did, they always came with a return sticker. It's a little odd that the OP says they removed the stickers from two phones.

[gemz4the1]

I agree Bambino.

Hopefully the OP will update us soon with some more information to avoid any speculation

[jonsie]

We aren't getting the full story here for certain.

[MI5]

Do we ever?

[jonsie]

Hardly!

[perksie]

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@jonsie wrote:
We aren't getting the full story here for certain.

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We certainly aren't everything they're complaining about is easily explained and without a follow up post it's all hard to believe.