โ06-02-2018 00:34 - edited โ06-02-2018 00:34
โ06-02-2018 00:34 - edited โ06-02-2018 00:34
I used to have an O2 pay monthly device and tarriff. I decided to pay off the device early and cancelled my tariff. This was all done late 2017.
Now I have had a mortgage application declined because my credit file shows that I have an outstanding loan with O2 that I have not paid for 4 months!
Who can I contact in O2 to correct this? This is a serior error on O2 part which has now caused a huge issue for me.
Thanks
Solved! Go to Solution.
on โ27-02-2018 10:38
on โ27-02-2018 10:38
Good news @Anonymous Hope all goes well for you now
Veritas Numquam Perit
on โ27-02-2018 10:51
on โ27-02-2018 10:51
Thanks for the update @Anonymous! I'm happy this has been resolved for you.
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on โ28-02-2018 00:24
on โ28-02-2018 00:24
Good to hear @Anonymous ๐
Let's now hope the issue gets resolved for @Caribbeanpg
on โ22-01-2020 11:02
My credit score has also been wrecked by O2 and I'm unable to get a mortgage. Would someone please advise how to resolve this. Thank you
on โ22-01-2020 11:34
on โ22-01-2020 11:34
Veritas Numquam Perit
on โ22-01-2020 15:10
on โ22-01-2020 15:10
Thanks for the tag @Cleoriff.
@RK1 I've replied to your message, please take a look and get back to me when you have a minute.
โ COVID-19 support - Help and support from O2 during the lockdown
โ Access for You: Registration - Find out how to register for our Access for You service.
โ Just joined the community or thinking of registering? Check out this handy starter guide!
โ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on โ10-11-2020 20:02
on โ10-11-2020 20:02
Would you believe it, My Mortgage has been refused too due to me changing my tarriff after the contract ran out earlier in the year and raised its ugly head on my credit rating. Not a happy person. Ive tried several times to contact customers services but the automated system is not the best as the issue is unquie.
Im actually relocating with work to a different part of the country and dont need this inconvenience at present........ sorry rant over
I did see an address and contact details to sort this issue out. thanks
on โ10-11-2020 21:42
on โ10-11-2020 21:42
on โ11-11-2020 08:25
on โ11-11-2020 08:25
on โ21-11-2020 10:44