Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Holiday

I am going to Turkey and I have a travel bolt on. Does that mean I have to pay £4.99 per day or should I raise my spend cap which at the moment is £0.

Resolved! SIM swapping O2 to O2

Hi,I'm trying to swap an existing O2 number to a new O2 SIM card. I chose a new SIM card because the deal was better on that one than the previous. I am a TalkTalk customer and got the original SIM and number through them a few years ago. TalkTalk st...

Resolved! cancelling pls help

i took out a contract one phone for me one for my girlfriend. each phone cost 180. i want to cancel the contracts. i dont really like o2 or my contract. it was the first time getting a contract and so i just jumped straight for the first one. if i ca...

Resolved! Proving age

Hi everyone, I often find websites that lead me to a O2 page where I am asked to prove I'm 18 or older before actually being able to access that website. It says I need to do it in my O2 account but can't find anything about it. What shall I do? If I...

Disconnected from network

I have had some setbacks and have accrued a bill that is too high to clear in one go. I had my services restricted 5 days ago and now have been disconnected from the network altogether. Can someone help me get back on track and at the very least reco...

Resolved! Paymeants

I’ve been cut off my o2 contract but told them I was out of work and couldn’t pay until I get a job so now I’ve got a job I can pay it back but I can’t call them or live chat them in any way because my o2 account has been cut off

wrong sim inserted cant remove

I have done a real stupid thing and inserted a nano sim instead of a micro sim in a samsung S4 and I can't remove it,and I am waiting on a number transfer to the sim,will it still work? or will I have to scrap the phone? thank you for any help

Billed twice on the same date

Hi, I cannot get talking to anybody in 02 by phone and I do not see the option for online chat anymore on the Web Portal.... Basically it looks like, I've been billed twice on my monthly bill. any ideas on how to progress this issue with 02

NHS discount unable to connect

I’ve signed up to O2 open But it won’t let me complete the final step to get my nhs discount!It says another number is associated with my account. I believe this is because I carried my old number to my new contract??I’ve tried to call customer servi...

My phone contract

Hi people my existing contract ends today and I’ve already got a new contract through o2 through mobile phones direct but want to know if I have to cancel my existing contract first and then transfer the number over to new contract, can’t speak to an...

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