Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111315 Views
  • 15 replies
  • 5 kudos

Resolved! Extra charges

Why am I being charged a loyalty bonus. I am also being charged for a fitness app I never asked for and don't have on my phone. Why is it that 02 cannot put a block in this. Why am I being charged for a fitness app . Is this not simple fix and just b...

Anonymous by Not applicable
  • 494 Views
  • 3 replies
  • 0 kudos

Resolved! O2 Scam?

I received a message saying that I had used up all my data and should upgrade. My bill arrived shortly after showing that I had plenty of dat allowance left. Has this happened to anyone else?

Mardler by Level 1: Joiner
  • 754 Views
  • 4 replies
  • 0 kudos

Block a number

I am having trouble with a person contacting me and need to block the number can you help

Anonymous by Not applicable
  • 690 Views
  • 8 replies
  • 0 kudos

Resolved! keeping my old phone number

When can I change my new temporary mobile phone number back to my old business one - I have tried to contact o2 most of today but still no success - can this be done on-line - thank you. regardsJohnny

Anonymous by Not applicable
  • 1343 Views
  • 6 replies
  • 0 kudos

Resolved! Online chat

1. My bill doesn't show a breakdown of my usage; 2. I would like to see on a monthly basis, what my usage has been, to keep track of what I am using;3. Why do I need to join a community network?4. Why is there no option for online chat on a one to on...

Anonymous by Not applicable
  • 998 Views
  • 2 replies
  • 0 kudos

Resolved! Keeping billing date with new contract

Hi there I'm looking to upgrade my iPhone and wondered if there was any way to keep my billing date? My payment is due to come out at the start of the month, however I want to upgrade before then.Any advice would be appreciated!

Anonymous by Not applicable
  • 840 Views
  • 6 replies
  • 0 kudos

Resolved! Keep my old number query......

I’m sorry if this has been explained but this subject i am a bit thick with. I have been on a 12 month contract but just gone on o2 refresh and got a iphone x but it come with a new sim card with a new number. i want to keep my old number, is there a...

Anonymous by Not applicable
  • 667 Views
  • 3 replies
  • 0 kudos

Visual voicemail on iPhone 6s

I have recently bought a new contract phone with o2 and had my number transferred from my old network. On my new device I can access voicemail and play messages via the voicemail section on my phone however the messages are not coming up with the opt...

Anonymous by Not applicable
  • 651 Views
  • 3 replies
  • 0 kudos

What’s going on with o2

I can’t use my phone No service has been on my phone all day I can’t make a call or send a text message no one can call me either what the hell is going on?

Anonymous by Not applicable
  • 878 Views
  • 17 replies
  • 0 kudos

Resolved! Re sim cards and there usage

HiI have a sim card (small in stature) which I have never used. Its PAYG with money already paid to the sim. It has a phone number but was intended for use in a tablet . [I havent managed to set the tablet to accept the sim (old story , not for this ...

Jenny105 by Level 15: Gaining a Reputation
  • 619 Views
  • 4 replies
  • 0 kudos