Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113577 Views
  • 20 replies
  • 5 kudos

Voicemail problem

My contract had recently been disconnected,I have paid the bill and now been reconnected,iv set my voicemail up again but I’m getting notifications that I have voicemails but every time I try and listen to them it says I have no new messages of no sa...

Maggsy by Level 1: Joiner
  • 584 Views
  • 5 replies
  • 0 kudos

Resolved! IPhone6s Unlock

Hi - moving away from O2 and need my IPhone unlocked. Requested this via the MyO2 app on Tuesday and still waiting for confirmation. Are there any current issues as i need to get the new Sim sorted in my phone asap Cheers

Resolved! struggling to pay bill

Just a quick question as cant find my answer any where else.. my bill is due to be payed on the 22nd of feb and having gone abroad it went up abit but on top of that i went over my minutes which i didnt know about untill i got an email saying im 90 p...

Anonymous by Not applicable
  • 2603 Views
  • 7 replies
  • 0 kudos

Resolved! iPhone SE Setup Personal Hotspot

I've just got an iPhone SE and when selecting Setup Personal Hotspot I get the message 'to enable personal hotspot visit www.o2.co.uk/iphonehelp/modem'. Needless to say say that page does not exist and I am dumped into a general help page. Searching ...

richyd by Level 1: Joiner
  • 4199 Views
  • 17 replies
  • 0 kudos

Resolved! Mobile data

I’ve signed up for O2 Travel, but cannot get mobile data

Resolved! Sim Only Upgrade

Can you upgrade to a 1 month sim only tariff from a 12 month sim only tariff?

ste064 by Level 3: Thinker
  • 574 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrade credit check

I have bad credit with late payments and defaults in the past and I have just been accepted for a o2 30 day rolling contract sim.O2 say I can get a phone after 6 months of good payments. however I am worried o2 will see I have bad credit and will nev...

Resolved! Cancelling Contract

Hi,My current contract ends 01/05/2018. I have found a good o2 deal I want on a third party website which o2 unfortunately aren't able to match as an upgrade.I want to cancel my current contract a month early and take out the new one.I have done an o...

Jess23 by Level 1: Joiner
  • 1092 Views
  • 12 replies
  • 0 kudos