Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Tablet and phone same number

I’ve just purchased a tablet but it has the same number as my phone will my phone still work.

Pay Monthly Sim questions on mms and extra data

Hi allDoes anyone know if mms are included in the plan and if I run out of data, looking at 5GB or 10 GB for 18 months, I can buy an add on and what that cost would be?ThanksMalc

end if contract

My contract is due to end in about a wk or 2 ,how do I cancel it completely to change to pay as you go to stop the contract just rolling on?

Contract

Good evening after searching my credit report I have come across 3 X 02 accounts in default 1 got opened in 2017 and 2 got opened in 2018.ive gone forward to the fraud department because I went bankrupt on 24th of october 2016 how is this possible I ...

Activating Disney+

Hi, I have 2 mobiles connected to my MyO2 account. One of these numbers activated Disney+ 5mths ago. and has 1 free month left to run. I have now upgraded the 2nd number and wish to activate the disney+ extra for 6mths free. However when I click on t...

My Bill Is Wrong

Any idea how to speak to someone about a bill that is being charged at the wrong amount?Had a letter saying my bill was being reduced, but the latest email doesn't show any reduction.Apparently you can only speak to O2 if your phone has been stolen, ...

phone is still off after paying bill

Hi paid my bill and after 24hrs i still can not make a call....!!!!!!!

Dissatisfaction on a new level

02 cancelled my new IPhone 11 account through mobiles direct accidentally while swapping over my 02 keep number !! That was nearly 8weeks ago! I’ve been disconnect 4 times due to upaid Bill , which they have put the iPhone amount on to my 02 sim only...

How do you cancel your o2 contract from abroad? Calling 202 doesnt work here +online chat is busy

I’m currently abroad and want to cancel my o2 airtime monthly contract as I’m not using it here. When I go on the online chat it says all the agents are busy and calling 202 doesn’t work out here.

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I have received a new phone that comes with PAYG which is better than my current monthly tariff. Can I switch?

O2

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