Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Live Chat

Where is the live chat option on this website and why is it so hard to find anything on here???!!

Claim lost phone

Peter

I have not received an item I ordered

I have not received a item I ordered, it was ordered yesterday for next day delivery and I have been unable to get a answer from "customer service" and the online chat. The contact has already started so I'm paying for something I don't have. Also th...

Accessing my Amazon prime

It is in my payment plan

Extras with bill

Hi,I have been paying for Spotify with my 02 bill for a year or so. I have recently changed my Spotify plan to Duo. Will Spotify still bill 02 even though I don’t pay anymore?Thanks for any advice!

Resolved! Disney+

How do I cancel my Disney+ extra

Locked Sim

Forgot passcode for sim, now its locked asking for PUK Code. Who do I contact as My O2 never give a phone number to ring and you can't get a straight answer through the website.

Resolved! Using phone Abroad

hi, I’m going to Greece next week, can I use my phone there?will there be any additional charges?

Apple Watch - Sim Only Cellular Plan

Hello O2ers.My health insurance is giving me an Apple Watch Series 5 which needs a cellular connection. I currently have a monthly (out of contract) payment for exactly what I had before, but a little bit more due to inflation. I am pretty happy with...

STAC code

I'm out of contract with my old provider (Virgin media) and I've just got a new contract with o2. Trying to cancel the VM contract is becoming a pain and they are so unhelpful.Do I need a STAC code to do this and give to o2 or is there something else...

O2

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