Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Spam or real?

Just received an text telling me there is a problem dealing with my latest bill and asking me to contact I do not respond to these messages. Could o2 confirm whether or not there is a problem and contact me by a secure method that I can recognise.

Billing

Why has my bill not gone down despite my contract ending

O2 increasing my data package without me requesting it?

My data package has been increased from 10Gb to 60Gb when I did not request it? I don’t even use the 10Gb!Why have they done this? Can’t speak to anyone, can’t chat either?

Resolved! Phone signal is terrible all the time

I'm missing phonecalls and texts a lot as my phone is usually out of signal. Wanted to go on livechat but it is not available. My signal was playing up before I moved but it is even worse now. My wife's phone which is with 02 also works okay. Any ide...

Change to a different sim only offer

I'm currently on O2 refresh and have 2 different tariffs. One is a device plan and the other is an airtime plan but I seem to be paying too much. Am I able to get a new sim with a new network which offers me better services for a lower price and just...

Switch my number to iPhone 11 from iPhone 6

My new iPhone is still setting up transferring data. How do I move my number to the phone afterwards?Do I need a different card or do you transfer number to new device’s Sim?

Resolved! Ending my tariff

Good morning,I would like to ending my tariff forever. Note that my contract was finished since November 2019.Thanks

Resolved! My phone bill

Hi there I need someone to give me a call and talk about my bill as I’m not getting paid right from work and need a little longer to pay I have tried everyday to get in touch and I can’t

Resolved! Insurance claim

Hey, I need to make an insurance claim on my damaged phone but can't get through on customer services as it's not lost or stolen but also it's not possible to do on MyO2, anyone know what I can do now? Thanks

Resolved! Change of bank account name

I would like to change the name of my bank account please?

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