Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120279 Views
  • 27 replies
  • 5 kudos

Netflix eligibility?

Following on from a previous post. Where I was unable to claim for my free Netflix despite this being the reason I signed up for such an expensive tariff.I am told by someone in the social media team only 02 refresh was eligible (I was a new customer...

Resolved! Annoying Click and Collect

Hi, just wondering if anyone else has experienced annoyance with the click and collect system for picking up their new phone. I upgraded yesterday evening (around 7pm on a Friday) over the phone and chose C & C from my local store. It's now late afte...

Anonymous by Not applicable
  • 3765 Views
  • 9 replies
  • 0 kudos

Resolved! Early upgrade fee

Hi.I have a problem with my early upgrade fee.I leave the UK and i thinking of paying that fee in one amount.I checked last month via O2 App and its show that its about £306, just in case im goung in one of the O2 branch to ask the guys about my opti...

vurban81 by Level 1: Joiner
  • 623 Views
  • 3 replies
  • 0 kudos

Resolved! porting my number

I am trying to decide if O2 is incompetent or incontinent as it seem they are pretty ******ty at what they I do, I gave them a PAC code on Friday of last week and still my number has not been ported across.I have phoned several times and been given d...

£4.16 charge on bill for o2 travel

I appear to have a charge of £4.16 under things you've bought.It shows it as o2 travel.Can you clarify what this is, as on the 25 March that it is showing, I was in Edinburgh, and then Dublin (part of the EU).

Wemorwell by Level 1: Joiner
  • 1928 Views
  • 11 replies
  • 0 kudos

Resolved! Text message record?

Can o2 show me what texts were received by my device on a given date? I’m in a dispute with my letting agent re a text being sent that I haven’t received.

Emskib by Level 1: Joiner
  • 650 Views
  • 4 replies
  • 0 kudos

Resolved! Accessories added to monthly plan

I've noticed that other mobile phone companies are now offering accessories such as watches and earphones as an added extra into their monthly package. Do or will O2 be offering this service does anyone know? I don't quite fancy shelling out the full...

DazzaDoo by Level 1: Joiner
  • 3104 Views
  • 4 replies
  • 0 kudos

Yearly Upgrade

So I got Involved with the yearly Upgrade when it first came around with my Galaxy S8. After a year I swapped to the Galaxy S9+ which at the time was on the same plan and also offering the yearly Upgrade. I was able to see when first signing up for i...

Craigzeh by Level 1: Joiner
  • 3003 Views
  • 18 replies
  • 0 kudos

Resolved! Visiting Japan

Hi there,I am travelling to Japan for 3 weeks in April. Should I purchase a bolt-on or unlock my phone and buy a SIM card when I arrive? Any advice appreciated. Thanks.Lynne

Lynne by Level 1: Joiner
  • 1960 Views
  • 4 replies
  • 0 kudos