Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Keep mobile number on new phone

I've just bought a new samung S20 FE from Samsung on O2 tariff. I currently have a Samsung phone on O2 tariff.I want to keep my number on the new phone. I have tried the sim swap but it says 'something has gone wrong' I tried to ring O2 on 202, but t...

North Cyprus - Roaming & O2 Travel

I've read on other posts that in the South of Cyprus, then EU roaming rates apply.In North Cyprus connected to a Turkish network then roaming is as in Turkey and Non-EU. Does anybody know whether O2 Travel which applies in Turkey at £4.99 per day, is...

Invalid SIM

Hi,I keep getting Invalid SIM and keep taking SIM out and replacing (and making sure SIM is clean etc). The sim does have a scratch on it. I have a iPhone 7 and I’m now out of 2 year contract.Is it just a straightforward request for a new sim? Can’t ...

Resolved! Device plan payment

Hello everyone I want to pay off my device plan. How do i do this? Once i am have done this does it mean i can leave o2 and get a pac code?

Resolved! Cant track my order

Hi, so I already have 2 phones on contract (for my and my wife) yesterday i ordered 2 more phones (for my kids xmas presents as we feel they are ready) the issue is have is, I had the order conformation and received both credit agreements via email h...

compare my bills

Hi I'm trying to view my recent bills online, not just the last one, and use the Compare My Bills feature. But I can't see a menu on My O2 that would enable me to get there. Can you help? I tried calling 202 and found it no help at all. Is there also...

Resolved! Made order by mistake twice and not refunded

Hi. I placed twice order by mistake, I was asked to pay upfronf £20, so I was charged £40 all together. Had a chat with customer support, terrible understanding what I need. Please advise.

LIST OF INCOMING CALLS

HOW DO I VIEW A LIST OF INCOMING CALLS ON MY PHONE FROM PREVIOUS MONTHS>

Resolved! No stock

Been asked several times and this is the unfortunate normality for 02 but i upgraded on my pay monthly account and chose the samsung z fold 2 all ok in stock and went ahead with it done online on friday 9th october then the dreaded email on saturday ...

Accidentally cancelled an extra

HiI recently took out a new tariff with o2 (am an existing customer) and added the international calls extra to my account. I was told I would receive an activation link for the extra- I have since discovered through searching on the o2 site that thi...

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