@Rachel30
Which sim are you using?
If this is an upgrade, you need to useyour old sim or do a sim swap Guide: Sim Swap: a mini guide 2017 update
If a new contract with O2, you need to call to activate your account.
Numbers here Guide: Coronavirus Community Help and Support
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
