Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 110348 Views
  • 15 replies
  • 5 kudos

Problems with Mobile Data?

I believe my daughter has done something to her settings on her I Phone 6 and I can't work out how to fix it. She currently can't send text or get internet access without wifi, even though her contract should allow this. I have checked all the settin...

Anonymous by Not applicable
  • 889 Views
  • 3 replies
  • 0 kudos

Resolved! When is abroad not abroad ? when is roaming but still in UK? what is extra and what included ?

HiI'm hoping to get some answers from 02 about this query but the ringback hasnt happened as yet. Last week I went on holiday , this involved ship , coach , train and walking. The venues were the North Sea , Lerwick Scotland, Orkney Scotland, Inverne...

Jenny105 by Level 15: Gaining a Reputation
  • 1386 Views
  • 10 replies
  • 0 kudos

Resolved! pac code

i would like the pac code to take my mobile number to BT mobile

Anonymous by Not applicable
  • 645 Views
  • 3 replies
  • 0 kudos

Resolved! No courrier email, chat not working, and no tracking number

My o2 is not alowing me to use the chat feature (normally it will open up and then wait to connect to someone, tonight it won't allow me to open it and it just says "Give us a momentWe're just checking to see if there's an available agent." I bought ...

Anonymous by Not applicable
  • 1212 Views
  • 13 replies
  • 0 kudos

My 4g isnt working!!

I upgraded from Vodafone a while ago and I managed to get 4g perfectly fine but now I'm with o2 I haven't had 4g. The best data connection that I can get is H+ although 4g has been displayed in the status bar once but it switched back to H+ a few sec...

Anonymous by Not applicable
  • 772 Views
  • 6 replies
  • 0 kudos

Monthly bill

I can’t pay my bill this month in full, is it possible to set up a payment plan?

Anonymous by Not applicable
  • 629 Views
  • 3 replies
  • 0 kudos

Resolved! No SMS reception & VERY slow internet & Very poor O2 3G Reception

From Yesterday, I can't receive any message! I am able to send a message, but I cannot receive any!?Apart from that, the internet is extremely slow with delaysIn many places, I can't call or receive a phone call, but there is no problem with Vodafone...

Anonymous by Not applicable
  • 645 Views
  • 2 replies
  • 0 kudos

Resolved! paying in advance

Hi,can I pay in advance let's say 10 times my avarage bill and have stressless couple of months?

nike1971 by Level 1: Joiner
  • 1218 Views
  • 3 replies
  • 0 kudos

Resolved! change to sim only contract

hi, i am on a 24 month contract which included a mobile which ends on the 18th April.I plan to switch to a pay monthly sim only, staying with o2. I believe i have to give 30 days notice to end existing contract. I want to keep my same mobile number, ...

Anonymous by Not applicable
  • 27227 Views
  • 23 replies
  • 0 kudos

Data

I have 2 contracts with O2 which are, pay up front for life (PUFL) accounts, that I took out many years ago.before the new EU roaming charges, I was able to access the internet abroad for £1.99 per day, with a 'bolt on' which was fine and it meant O2...