Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Locked Sim

Forgot passcode for sim, now its locked asking for PUK Code. Who do I contact as My O2 never give a phone number to ring and you can't get a straight answer through the website.

Resolved! Using phone Abroad

hi, I’m going to Greece next week, can I use my phone there?will there be any additional charges?

Apple Watch - Sim Only Cellular Plan

Hello O2ers.My health insurance is giving me an Apple Watch Series 5 which needs a cellular connection. I currently have a monthly (out of contract) payment for exactly what I had before, but a little bit more due to inflation. I am pretty happy with...

STAC code

I'm out of contract with my old provider (Virgin media) and I've just got a new contract with o2. Trying to cancel the VM contract is becoming a pain and they are so unhelpful.Do I need a STAC code to do this and give to o2 or is there something else...

Resolved! non-refundable prepayment

I tried to buy a monthly pay phone. 30 pounds prepaid has been withdrawn from my account. my phone request was denied. I want the 30 pounds withdrawn from me to be paid immediately

I would like to change my billing date

How can I change the date of my billing as I only pay for one mobile

cancelled contract billing

i cancelled a sim the day it arrived as the support i got was non existant, i was told it woud be cancelled immediately, i have now been told i have an outstanding bill on this new sim plus i will be charged late fees. I have a copy of the transcript...

Order

So my partner order an iPad Pro 11inch but when he got the confirmation to click & collect in a few days he’s realised it’s the 12.9 inch one he wants! Can he swap it in store on the day for collection ? The order isn’t on my orders yet so can’t canc...

Resolved! Upgrade to iphone 11

I'm about to upgrade from an iphone 6 to an iphone 11. I've gone through all the specification questions, and have been asked whether I need a new sim card. I don't know - but surely O2 will know whether or not my current sim card is good enough for ...

Resolved! Disney Plus Offer

HiI currently have an annual subsription to Disney Plus that doesn't expire until March. I am looking at taking out a SIM only plan that includes a year of disney Plus. Can i add this to my current subscription? Thanks

O2

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