Credit Referral Response

[JosephWestwood]

Hi, just recently i have applied for a pay monthly sim contract, however after pressing purchase it came up stating that the credit referral team had declined me. This has confused me a great deal as i’ve never been declined credit before. From this i’ve tried emailing the team and had no response, i have also sent follow up emails and still no response spanning over 2 weeks. This is not affecting my credit score and needs to be resolved quickly, can anyone help me with the best way to contact the credit referral team? Thanks

[MI5]

@JosephWestwood 

The only contact details are as follows:

CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

[JosephWestwood]

Any ideas on accurately how long the response takes as i have already been waiting 2 weeks for a response and still nothing?

[MI5]

@JosephWestwood 

The general response time is 10 working days, which does not include weekends.

[JosephWestwood]

Okay i will wait another week and hope to hear something failing this does anyone know any actions to take after this?

[madasaf1sh]

@JosephWestwood

I'm afraid there is little recourse for this, as unfortunately even with perfect credit, companies can decline you for their services.
o2 will never disclose why they made that business decision.

I know that this isnt what you want to hear, but if you want a sim only that uses the o2 network, then you could look at Tesco Mobile as an alternative.

[LukasB]

@MI5 @JosephWestwood I had an update on this. It has changed to: 

creditfilereferrals@telefonica.com

[MI5]

[Cleoriff]

Thanks for the update @LukasB 

[JosephWestwood]

Cheers for the help