Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 110588 Views
  • 15 replies
  • 5 kudos

Resolved! Changing your tariff

Hi there!Quick question! I wanted to change my tariff from 2GB to 6GB. If I change it now will I get the extra 4GB now or when my next bill comes through? Thanks!

Anonymous by Not applicable
  • 913 Views
  • 2 replies
  • 0 kudos

Resolved! Direct Debit

How do you change the direct debit details for your O2 account?

DW1 by Level 1: Joiner
  • 1085 Views
  • 5 replies
  • 2 kudos

Resolved! personal data request

Requesting a personal data from O2 what I will get all messages including deleted ones all cals including deleted ones please ????Thanks [all in capital letters edited]

Marios1 by Level 1: Joiner
  • 956 Views
  • 3 replies
  • 0 kudos

Resolved! Switching from iphone to Pixel 2

I have a sim only deal from o2 on a iphone. If I fully buy a Pixel 2 from somewhere else, will I be able to just use my current sim card with the same plan? I understand that o2 are not directly selling the pixel 2.

Anonymous by Not applicable
  • 1609 Views
  • 2 replies
  • 0 kudos

Resolved! Payment date

How do you change the monthly payment date?

Anonymous by Not applicable
  • 878 Views
  • 4 replies
  • 0 kudos

Resolved! Upfront fees

I've had 2 upfront fees taken from my account and no notification to say whether my application was successful or not

Anonymous by Not applicable
  • 731 Views
  • 2 replies
  • 0 kudos

Resolved! Never been so hard to pay a bill

Hi all, last attempt. I recently left O2, left for EE. Couple days later I recieved a final bill of £30.58 which says it would be taken by direct debit, I didnt have direct debit setup, I always paid online/through the app. I went online to pay it an...

Anonymous by Not applicable
  • 1488 Views
  • 5 replies
  • 0 kudos

Resolved! Phone has been cut off

So I have a phone and tablet, and have paid the missing amount of airtime for both and the device plan for my phone, leaving some outstanding for my tablet which I'm not sure if I can afford, but I need my phone as I'm going to be away from home tomo...

Anonymous by Not applicable
  • 1030 Views
  • 2 replies
  • 0 kudos

Unlocking Phone

I have asked 3 times for my phone to be unlocked plus another on chat and one by phone. I have sufficient credit in my phone for the fee but O2 will not unlock it because £6.50 was made up of rewards, even though I was told I can do this....where do ...

Maureen01 by Level 1: Joiner
  • 1276 Views
  • 11 replies
  • 0 kudos