Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing my account name

Hello,I need to change the name on my account, and my email address linked to my account.I also wanted to change the bank account which my direct debit comes out of if possible.Thanks

Recurring charge on my bill

Hi, so over the months I've had a random charge to my bill labelled as "Microsoft Store" of course this wasn't me and I called and was assured there was a bar on my account from this happening again and that I should contact Microsoft support for a r...

Resolved! suspected scam

I have received an unsolicited text message from a mobile number 44 7904568184 purporting to be from O2 stating Wewereunabletoprocessyourlatestpayment.Inordertoavoidfees,pleaseupdateyourinformationvia: [link removed for safety] I suspect this is a sc...

Resolved! Upgrading through Uswitch but with an O2 account

Hi,I am looking at upgrading my phone, Samsung S9 to a Samsung S20 FE through USwitch and the best deals are still with O2 contracts. Can I and how do I keep my number as I know I can keep it switching to another network with a PAC code.Thansk for th...

Resolved! Monthly contract

Hi i paid off my contract phone in full but i have just looked at my bank and they have taken the monthly payment out again this month thank you

I can't receive call neither call customer service

My phone have not been able to receive call for the last 4 days its very frustrating as I cannot call customer either. I am waiting on very important call this is so wrong as my network bar is full I do receive messages but no calls come through at a...

Resolved! Does iPhone 12 Pro max need a new sim?

Does an Iphone 12 Pro max need a different sim to the Iphone Xs Max?

Resolved! monthly tarriff

I received an email from 02 telling me that with effect from November 2020 I would move to an 'unlimited calls' tarrif rather than my previous 300 minutes limit. However my o2 app still indates that I have 300 minutes per month ?

Monitoring

Can I track the messages my daughter sends from her phone? See the content?

Resolved! Bolt on data

Hi - I bought some extra data last month and didn’t use it all. I had a text from 02 saying it would be carried over, but it’s not showing on my available data this month. Any ideas what’s wrong? Thanks

O2

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