Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! non-refundable prepayment

I tried to buy a monthly pay phone. 30 pounds prepaid has been withdrawn from my account. my phone request was denied. I want the 30 pounds withdrawn from me to be paid immediately

I would like to change my billing date

How can I change the date of my billing as I only pay for one mobile

cancelled contract billing

i cancelled a sim the day it arrived as the support i got was non existant, i was told it woud be cancelled immediately, i have now been told i have an outstanding bill on this new sim plus i will be charged late fees. I have a copy of the transcript...

Order

So my partner order an iPad Pro 11inch but when he got the confirmation to click & collect in a few days he’s realised it’s the 12.9 inch one he wants! Can he swap it in store on the day for collection ? The order isn’t on my orders yet so can’t canc...

Resolved! Upgrade to iphone 11

I'm about to upgrade from an iphone 6 to an iphone 11. I've gone through all the specification questions, and have been asked whether I need a new sim card. I don't know - but surely O2 will know whether or not my current sim card is good enough for ...

Resolved! Disney Plus Offer

HiI currently have an annual subsription to Disney Plus that doesn't expire until March. I am looking at taking out a SIM only plan that includes a year of disney Plus. Can i add this to my current subscription? Thanks

Resolved! Need proof of calling an 0800 number can I get it?

Hi just wondering if any of you fine folk on here can help me I have only just discovered that 0800 numbers do not show up on itemised bills. I need to get some proof that I did indeed call an 0800 number, I can’t remember the specific date that I ca...

14 Day Cancellation?

Hi, I am thinking of getting a Galaxy Z Fold 2 but not sure about it. I am slightly confused about the way O2 does cancellation and change of mind within 14 days. Please could someone confirm to me that I could if I changed my mind return the phone a...

No ID to pick up new handset

Hi have ordered a new contract with a phone included which I'm still waiting for. When signing into my O2 account today to check progress it mentioned that to pick up from the shop I would be required to have a passport or driving license which I hav...

Tracking down an old number

Im trying to track down an old friends number from yeara ago it could be around 10 years old. Ive had 3 or 4 phones in that time but my numbers never changed. Are O2 able to give me a list of every number i've ever sent a text to from my number?

O2

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