Hi everyone, again. So I've been connected a month now with O2 and finally changed my tariff to unlimited data which I'm happy with. But so far I've complained twice to O2 Complaints Review Service email but nobody has got back to me. You see it's an issue that has frustrated me since I joined. When I signed up on 17th February I was in process of moving house to Derbyshire to a more remote area,thankfully signal is fine. Anyway, whilst moving house I mislaid my sim card so I asked customer services to send me a new one to my new address. But as I'd not changed my details to new address they wouldn't send me a replacement sim card. So I continued using my old Vodafone account till I could somehow get my new sim. The 14 day return window had passed and because I couldn't verify myself via text message for security purposes I couldn't add O2 Switch Up to my account. So I called O2 again and managed to get a replacement sim card sent to my new address. But now as it had passed 14 days return window I couldn't add O2 Switch Up to my account, much to my frustration. So since then I've sent 2 emails to O2 complaints review service email but to no avail. Why isn't anyone getting back to me?? 7 days have passed since sending both emails. All I want someone to do is sort this out for me because I was not able to get my replacement sim card soon enough I couldn't add O2 Switch Up and I want to it added to my account. I find it extremely worrying that a company doesn't seem to care about customers complaining. It's not a 100% positive start so far. Does anyone know if there is a place where I can complain to a higher level at O2 or a complaints department I can actually TALK to?? I'm fed up 😔😔 please help
Seán
