Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No service after port

Hi all, I got a new o2 SIM only contract a few weeks ago. Up until this week, everything was working well on the "new" number, and I was waiting to use up the credit on my old EE SIM before porting the number. Just to confirm, all working fine on the...

Resolved! International Bolt On

I have had an International Bolt on included in my monthly tariff since January 2019. I have forgotten what this includes but every time I click on 'learn more' I'm told that the page cannot be found. I just want to know what my current international...

Resolved! Porting of old number

After many calls to 202 and messages online, I am still waiting for my old number to be ported over to the new SIM. I have supplied details of old and new numbers, and given the PAC code. It has been over a week since the changeover, and still my old...

Resolved! New Sim card issue/Old Sim card Destroyed

HiI have just received my new Sim card,like many times before in my use of changing sim cards on my different phones.. so like many times before, i have removed the sim card, destroyed the old sim card ( for privacy purposes) and then replaced with N...

Resolved! New tariff

I have just signed up for a new contract, unlimited texts, minutes and data roaming, I received an email saying you had removed my O2 travel, is this my data roaming under another name and if so why?

Resolved! Contract

Could I pay myself out of my contract early?

I've already got a PAYG sim and want to...

...get an ADDITIONAL sim card and number on Pay Monthly but I don't know which option to choose between the PAC and STAC codes in my basket. Ideally I'd like to have two accounts (one for each number) so that I can link my new Pay Monthly number with...

Resolved! upgrade

If I upgrade my phone before the end of my contract am I refunded the difference

Resolved! Porting of number is taking many days - Looking for help with this

I moved a mobile to O2 last week (Thursday) and when entering the PAC I was told the phone number would move the same day. It's now Monday late evening and still the number has not moved. This is now costing me money as my old contract will not stop ...

Resolved! Cancellation team chat link doesn't work

Hi, I'm at the end of my contract, and mainly because of the lousy customer service and mid contract price rises (that's not even a contract if they can rise prices, it's robbery) - I'd like to cancel after the contract is ended (and go to another pr...

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