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O2 Switch Up In Store Error

sgw187
Level 1: Joiner
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on ‎17-09-2023 08:01

on ‎17-09-2023 08:01

Hi, 

 

I tried to do the O2 Switch Up in store yesterday morning to pre-order the new iPhone, all was going well until the final screen when it failed, this had happened to several other people - I tried another store and same issue, apparently an IT issue but ultimately meant I couldn't pre-order - does anyone know if this is resolved now? I think it was just affecting legacy accounts.

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madasaf1sh
Level 77: Grand Master
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on ‎17-09-2023 09:15

on ‎17-09-2023 09:15

@sgw187 

 

No one on this community will know, but IT issues do occur, all you can do is try again or give the store a call first to ask them

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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