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No way to view upgrade options

SerSchnuupi
Level 1: Joiner
  • 10 Posts
  • 2 Topics
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Registered:

When I log into My O2 i am unable to get any upgrade options as it says there is an outstanding balance on my account. There is not, my billing shows all payments were received and when I click the link it shows me it takes me a page showing a balance of zero.

 

How can I look at my switch up options with this error on my account?

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MI5
Level 94: Supreme
  • 149547 Posts
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Registered:

@SerSchnuupi 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: Introducing O2 Switch Up. Swap phones whenever you want! 

Guide: Upgrading Your O2 Phone 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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