Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Uncleared balance

I payed £57.00 off of my bill last month and I was credited with £50.00 as my bill was £100 but my balance has not been fully cleared so I want to know where the money that was payed on December 14 has gone because I'm not paying you twice for the sa...

Resolved! Credit Declined

I have recently been trying to join a sim only plan on O2, but when I get to the final page I get this message "Your order can't be completed.When you apply for an O2 contract we use business policies to check your application. This time, you didn’t ...

I can’t see my device or usage when I log into my o2

Does anyone know how to link a phone to my o2 I’ve tried adding the phone number but says it’s already registered, I have only the one email address

Resolved! Payments

Hi, I have been travelling for the last few months and need to pay my O2 bill. Unfortunately I no longer have access to the O2 App. How can I pay my bill?

Payment date

Hi I’ve seen you can change your payment date online through MyO2 & I feel so silly coz I can’t figure it out.can anybody provide a dummy talk through version for me please

Spurious call charges whilst abroad

I am abroad, not using my phone to make calls or answering them when I am called. I have numerous £2.00 charges added to my latest bill which when I look at the detail are listed as being calls to my own number with duration of only a few seconds. Ha...

Resolved! 14 day cooling period now having to pay early termination fees ????

I took out a contract with O2 even tho I didn’t want to as I hate contracts the lady on the phone told me tho I have 2 weeks from the day I take out the contract to cancell my contract without having to pay anything I went into the shop now and she s...

Resolved! Account susspended

Hello. I am a old customer to 02. I do have a problem at the moment. I have been away from uk for few months. I wasn't able to pay my bill for last 3 months cause i didn't have any money on my card . At the moment my account is suspended i can't use ...

Wanting to upgrade

I’m wanting to upgrade to a iPhone 15 pro max and wanting to know what the best deal you having

New SIM, can't call or text

Hi,Today I had to get a new pay monthly SIM with a new number. After installing the new SIM, I can receive calls and texts, but can't make calls or send texts, so was wondering if anyone has any advice regarding this issue. The phone is a Sony Xperia...

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