Pay Monthly
Get help and support from other community members with your Pay Monthly service.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Leave without charge email received, but have to pay off device plan?

Hi all, as above, but I don't have a device plan my contract is not refresh etc it's all together if that makes sense but customer services say I would not be charged to end the tariff early but would have to settle the charge for the device as thoug...

Jasonc by Level 1: Joiner
  • 10 replies
  • 0 kudos

Email from o2 ref terms and conditions

Yesterday I received an email from o2 describing how they will be changing my terms and conditions.I'm on a standard pay monthly contract which I set up with a reseller in Feb 20 (mobile phones direct).Can someone here please confirm if customers who...

Nra70 by Level 1: Joiner
  • 12 replies
  • 0 kudos

Resolved! Roaming Charges

Will I have to pay roaming charges when I go to Spain? 

Resolved! Find out average data usage, can’t log into my 02 app

Hi,Is there anyway to check my average usage through my02 on the website rather than the app.Every time I try to log into the app it tells me my02 isn’t available to me. Also tend to have to login through my phone number and reset my password every t...

anto135 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! updating pay monthly mobile agreement

I recieved a text from 02, saying my pay monthly mobile agreement is being changed to the latest version. When I went to the web site provided, I got a warning that the web site was not safe, is this a scam text.

Bracken1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Seeing call lists

Can anyone tell me how to view calls made from previous months? I can find the calls made on my most recent bill but require calls from an earlier bill. Thanks

Helen13 by Level 1: Joiner
  • 1 replies
  • 0 kudos

when can I use my off peak minutes?

I am on a Lifetime Group Net 99 contract that comes with 200 any network off peak minutes a month, however I am unable to find out when I can actually use these as the last time I made a call (Sunday Afternoon) I was charged in full. Does any one kno...

Cinnebar by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Data

If my £10 bundle runs out do i still get to keep the data I didn’t use or does it take it?

Xided by Level 1: Joiner
  • 1 replies
  • 0 kudos

Leaving without penalty?

I joined O2 through for my last contract, so I'm not on a O2 refresh plan. The recent price rise e-mail had this bit: Because of these changes you have the right to end your tariff without having to pay an Early Termination Charge. Shou...

Broonie by Level 1: Joiner
  • 17 replies
  • 0 kudos