Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Scammed by Plan.com?

Hi, I was cold called yesterday by a company called Plan.com claiming to be a partner of O2 who could half my tariff. I ended up agreeing to a three year contract starting 10 July, but subsequently have lost access to 5G. It also appears that I have ...

Resolved! Are O2 bills in advance?

Just switched over to O2 on Saturday 23/01/21, not yet recieved my sim card but did recieve a bill for 24/01/21Does O2 bill a month in advance? or have I just been billed for a service I cannot even use yet?

Switch up is STILL broken.

Using Switch up after a bill is generated will result in an outgoing call and data bar. The last 2 times I've switched up resulted in line disconnection because of non payment of £0.00 outstanding from the last device. The switch up indeed fully sett...

Ifitness

Been scammed almost £300 by ifitness. 02 fobbed me off with a number which doesn't exist. Please help?

Resolved! Stolen phone

I need to report a stolen phone. The help desk phone is never answered. How can I do this by email?

Resolved! change my bank details

Id like to change my bank details

URGENT: Change my bill / tariff

Dear O2 team, I did not realise my bill had gone up from £15 to £31.42. I want to change my tariff before my next bill. However, online it says "unfortunately we can't change your tariff right now". Also, on the 4th of January I was billed £31.42, bu...

Resolved! Virgin Media / O2 customer -Cancelling VM, what happens to O2 contract?

Hello,18 months ago I took out a Virgin media contract that included a mobile sim from O2.My VM contract is coming to an end and their renewal price isn't competitive, so I've started the cancellation process with them.I was told by VM that my O2 con...

Selling a phone

Was transfered over from virgin last year.Can we sell our phones while under contract? Think it is yes. But would like it to be confirmed

New contract

Hey I’ve just got an iPhone 13 out on contract. Firstly it said £20 upfront however Apple Pay would hold it until a credit check was done. Apple Pay didn’t hold it and the £20 came out. Then when it went to the confirm order page it came up asking fo...

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