Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 455306 Views
  • 2 replies
  • 2 kudos

Resolved! Apple watch - cancelling my watch plan only

Hello, I am thinking of cancelling my apple watch plan, how do i go about this? ( i want to keep my iphone esim plan, just get rid of the plan for the watch) Thanks in advance

gazuk2015 by Level 3: Thinker
  • 9706 Views
  • 3 replies
  • 0 kudos

Fraud dispute on account causing direct debit issue

I had a fraud issue back in September which o2 sorted, but the fraud team have kept a dispute ticket on my account which is causing a direct debit issue as its saying i have a possible credit on my account, so I have to manually pay my dd through the...

Log in

I can’t log in on the app I’ve reset password but still logged out

Can’t log in to O2 app

Can’t log in to 02 app.Tried web says I don’t have any products or services when I have three!!

Mark69 by Level 1: Joiner
  • 583 Views
  • 1 replies
  • 0 kudos

Resolved! sim swap

My new product has had apps and contacts transferred but I can't make a phone call. I haven't managed to get my number transferred

Resolved! Cancel my contract

Please cancel my contract 

Click and collect

I have upgraded my phone on Friday at 4pm , and was advised on the email that my order will be ready for tomorrow (Saturday). However Saturday came and wasnt able to collect from store despite it saying there was stock. I was advised to wait until Mo...

Marleyx by Level 1: Joiner
  • 1890 Views
  • 1 replies
  • 0 kudos

Unable to see my rolling plan

I enrolled in the rolling 15 GBP plan in my account, the amount is cut from my bank but I do not see that plan in my app. Please help

Bajaj by Level 1: Joiner
  • 521 Views
  • 1 replies
  • 0 kudos