Fraud dispute on account causing direct debit issue

[AlexTook2023]

I had a fraud issue back in September which o2 sorted, but the fraud team have kept a dispute ticket on my account which is causing a direct debit issue as its saying i have a possible credit on my account, so I have to manually pay my dd through the site each month also this credit seems to be increasing every month by £25

Ive called the call centre but no one knows how to help me I wasnt even after any form of refund from the fraud issue last year

How can i sort this 

[Enlli]

You will have to persist with Payment Management I'm afraid

You can get in touch with Payment Management team on 0800 902 0217 

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

[TallTrees]

Hi @AlexTook2023 

Welcome to the O2 community 

BEST TO contact the PAYMENT MANAGEMENT TEAM HERE

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am