Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Cancelling Disney - How is this done

I am trying to cancel Disney but finding it impossible and chat lines are too busy to help - can someone give me any ideas?

SharonD1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! New O2 SIM only contract start?

I’m about to sign up for a 12 month O2 SIM only deal via a third party, MoneySuperMarket. The link takes me to the O2 web site to complete and this indicates up to three days delivery time. That being the case, when exactly does the new O2 SIM only c...

Aphid by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Bill issue

Hi I’ve got my bill on my 02 app as 34 pound however I’m getting paid an extra 13 pound can you tell me what that is for as they are coming out as different charges and not showing up on my 02 account

Sharon55 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New card not up and running

Just not long received my new upgrade on my contract, got my new sim and it's In the the phone now and I am having an issue that its not active. How come when I get new phone, the sim card isn't activated.

Resolved! Can't get through to O2

I'm having a nightmare trying to get through to O2. Aura and the chatbot don't work or operators are all busy. The number 0344 809 0202 won't accept either of my product phone numbers when I try to enter them.Any way of getting through to a human bei...

Heddois by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Bringing my old number to o2

I spoke to o2 on Friday and the lady processed my swim swap as I gave her the PAC code etc, she told me it would be done on Monday as it takes 1 working day and won’t process over the weekend.My old sim lost service about 30 mins ago and my new one i...

KP13 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! New Second Contract

Hi,i want to take out a second contract with o2 if i do this will it be 2 totally separate contracts because i plan to end my old one soon or when i end my old one will it fully close my account and both contacts or just the old one?

Kirat by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Contract cancellation

Hi all, I left UK over 6 months ago and I am trying to cancel my contract since that and from my children without success, can someone advise..... it is urgent O2 has triplicated the price of the invoice because of roaming fees.

Susa77 by Level 1: Joiner
  • 7 replies
  • 0 kudos


Hi, if anyone can please help. There has been a contract taken out with o2 which has been coming from my mother's bank account. She is not currently an o2 customer. When I phoned 02 to enquire about they said they had no record of it and to cancel th...

Zuppyq by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Pay

I paid my airtime bill on the 6th and it has been taken out of my bank again so you have took it out twice

Ell1e by Level 1: Joiner
  • 2 replies
  • 0 kudos