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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 250618 Views
  • 2 replies
  • 2 kudos

Resolved! Name change

Hello, can I change my surname from my maiden name to my married name please?

Anonymous by • Not applicable
  • 349 Views
  • 1 replies
  • 0 kudos

View bill

When I login to my o2 it only shows a purchase I made over a year ago it does not show my actual phone bill

Wellbake by • Level 1: Joiner
  • 327 Views
  • 1 replies
  • 0 kudos

Better tariff

I am on a really old and poor value tariff, and I would like a better one.there are some great deal on EE currently, so if you can match this then fine - otherwise I'd like to leave please.I like the 25Gb for £16. https://ee.co.uk/mobile/sim-only-dea...

baggles by • Level 1: Joiner
  • 342 Views
  • 1 replies
  • 0 kudos

Payment of account

I'm being asked to pay my account but have not only closed my account but have returned my phone. I did both of these things in October at your Southampton shop. I believe your agent that I spoke to was Kristi, and I'm sure she will verify these acti...

McCall by • Level 1: Joiner
  • 417 Views
  • 2 replies
  • 0 kudos

Cannot make or receive calls

Please can anyone advise how I fix the call issue, IPhone 14 and cannot make or receive calls. Says call failed after about 10 seconds. I cannot hear the caller and they cannot hear me.whatsapp calls work fine?

Martin99 by • Level 1: Joiner
  • 554 Views
  • 3 replies
  • 0 kudos

Resolved! Cancelling contract

Hello I'm in the process of changing to EE and I have used a pac code. How do I cancel my contract with o2?

Louc7274 by • Level 1: Joiner
  • 665 Views
  • 1 replies
  • 0 kudos

Monthly Bill

My o2 bill was due out yesterday but wasn't taken from my account (I pay by direct debit), on my o2 account it says paid- anyone else experiencing this?

Claire62 by • Level 1: Joiner
  • 345 Views
  • 1 replies
  • 0 kudos

Resolved! Free item

Hiya we took a new contract out and we got a free fit bit watch but I can't find where I after claim it can you help please? Xx

Kip87 by • Level 1: Joiner
  • 448 Views
  • 2 replies
  • 0 kudos

Resolved! Double charged monthly bill

Please can you provide instructions on how to report a double charge for my mo they bill as well as any documentation I need to ensure you can return the extra payment that was taken. thank you

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