Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Is O2 customer service the worst in the UK?

So, I joined O2 in Feb as part of a package with Virgin. Since then it's been constantly a battle and nothing has been fixed.First off they messed up migrating the number. It took several calls and they were stroppy with me for asking. Next they mess...

Resolved! Number blocked

Can I pay my bill please

Resolved! Phone says no service- SIM card isn’t working

My phone says no service and I can’t make or receive calls. I can’t use any apps. I took it to a phone shop and they said I need a new SIM card. How do I request a new SIM card?

Resolved! Unknown Direct Debit payment

I have a monthly direct debit payment to O2, but I have no idea what service I am paying for, and I don't know how long this situation has been going on. As far as I am aware I do not have any accounts with O2 either landline or mobile

Resolved! changing my contract

I want to delete one of my 2 phones from the contract

Cant see my contract on my O2

Hi I cant see my new pay monthly contract on my O2. I migrated my old O2 number on monday. My new deal is £18 a month.Thanks.

Resolved! Keep number from original O2 sim to new O2 sim

New pay monthly sim. Want to keep original number (existing O2 sim).

Resolved! How to upgrade to SIM only after 2 year contract is up

Hi, I know this has probably been asked a thousand times but I can't find a clear answer. My contract is up next month and I want to keep my phone and stay on the tariff I'm on at the moment. Do I need to do anything? I don't think I'm on o2 refresh ...

I can't view my O2 information

Hi, I can log into my O2, but I can't look at or access anything or use the App. It says that my number is already in use but its definitely the correct number. It could be because I had the same number with my previous O2 contract. Can you please he...

Resolved! 5g sim

I have changed my Samsung to 5g and need a new sim how do I get one from o2

O2

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