Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...
Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...
My number seems to be disconnected
I order the sim on 27/1 and provide all the necessary information to port in my old number. I understand it takes time to process so I wait for the port in til 31/1, which is the end date of my goodie bag of my previous service provide - giffgaff. Tr...
My account number is xxxxxxxxx name Alexander Kirby. I need a VAT Invoice for my bill dated December 16th 2022.
O2 don't have online chat with agent and when I call customer services waiting time is one hour what should I do?I can't call or receive phone call.
Hi I moved over to 02 from vodaphone a couple of days ago I’m able to make and receive calls only some times other times I’m getting calls and unable to hear the other person and vis versa
How do I know when my contract comes to an end?
Hijust got a new sim only and offered the 3 months prime for free “extra” or I could take the prime @ £8.99 with £2 airtime reduction. on the £2 reduction page is says until 14th dec, is that when it’s available to add as an extra or when the promot...
Hi there, I've recently taken out a new pay monthly contract and wanted to keep my old pay as you go number. I contacted customer support on 202 to do this on Monday, and they promised this switch would take place within 24 hours. It's now Wednesday ...
Hi,My bill for January to February is incorrect, and I would like to challenge the payment of £42.917 on Jan 21 2023. As per the message received, 'All data,minutes and texts you need for £6 a day - However O2 have charged £42.917 for this day which ...
They told me to wait and things will be corrected. Today another device plan arrives on my account. This must be the 6th phone they’ve attached to my account. complain and nothing happens just chitchat. where is the action! Looks like I’ll have to tr...
