Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Need the 02 number

Does anyone know how to get in touch with o2 ??

Resolved! Cancel

How can I cancel my contract with o2 as I am switching provider, I need to keep my phone number though

Resolved! Reconnection

When will my phone be recommended after making payment

No Data after Port In

Hi there, I've recently ported over to O2 on Friday the 10th, my number has ported successfully, I have calls and texts but no data. My phone says it's connected to 4G data but has an exclamation mark next to it. I've rebooted the device more times t...

Resolved! Upgraded my O2 SIM to new deal from 20g to 30g but account still showing as 20g

Just upgraded SIM only from 20g to 30g for my two children. Went into My O2 to check and its still showing 20g on one of them. Anyone seem this before, please?

Upgrading to Sim Only

Hi all. I am looking to upgrade my current device and sim plan to just a sim only plan and get a new phone elsewhere. If I do this, will my current sim and phone work until my new sim arrives in the post to start transfer or will my current sim shut ...

Resolved! activating apple watch

To whom it may concern. I was bought an apple watch with cellular for Xmas. Since that day 25th December 2022 I have been waiting for O2 to set up the watch on my tariff.: “we are setting up your apple watch on the O2 network and we’ll text you when ...

Resolved! change payment date

hi can i change my payment date please to the 28th of each month

Resolved! bogus premium numbers

i have been billed for a bogus prenmium number,how do i get to cancel these charges

Resolved! Avoid RPI increase?

Hello,I'm on a USwitch Sim Only deal, whenever my contract is up, I usually just "upgrade" using the latest USwitch deal for the same price for more data, not sure why they let you do this, or if they still do, but not complaining, the deals are much...

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