Solved: Re: O2 Open Website not working

Anonymous · ‎13-07-2017

Have been trying to verfiy my account for an O2 open discount, I have received an confirmation email but clicking on the link doesn't seem to work and the website is slow before returning an error. Anyone know when this is likely to be fixed? I live chatted O2 but was told to try again this morning but it's still broken.

Cheers!

MI5 · ‎13-07-2017

Check that you are following the new process as described here https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Open-amp-Friends-and-Family-discounts-H... but someone else has reported the same problem this morning, so I suspect a website issue.
@Martin-O2 can you check please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎13-07-2017

Check that you are following the new process as described here https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Open-amp-Friends-and-Family-discounts-H... but someone else has reported the same problem this morning, so I suspect a website issue.
@Martin-O2 can you check please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-07-2017

Mmmm...second person reporting this today?..

Edited to add....I see you have already said that @MI5

Veritas Numquam Perit

Martin-O2 · ‎13-07-2017

Thanks for the heads up guys! I'll look into this now.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
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→ Have a query about your account? login to My O2 for help

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Anonymous · ‎13-07-2017

Website now working and my discount has been applied. Thanks a lot for your help!:smileyhappy:

Martin-O2 · ‎13-07-2017

@Anonymous wrote:

Website now working and my discount has been applied. Thanks a lot for your help!:smileyhappy:

Great glad to hear it's working for you now @Anonymous If anyone else is still having problems keep trying as the team are looking into what happened now.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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