Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Another broken promise

On the 14th of march I spoke with Curjinder,He promised to call me back at 1pm on the 15th.This didn't happen and I have just wasted 3 hrs of my time going along to the 02 store where they didn't help me at all only to put me through to CS advisor wh...

Resolved! Pay 'new replacement' not showing via o2 app

Bought a new zte a110 today in store. Yesterdays device is to be returned as was stating no sim. As yesterday's sim is showing via o2 app. Is it 24 hrs for my new sim to show with 10 big bundle? Reason I ask is I have no way of checking my usage. Tho...

Resolved! If I buy a phone second hand and the seller stops paying the account, can the phone be recalimed

A chap advertised a nearly new O2 iPhone 7 on our NHS swap and sell notice board It was bought new from O2 in November 2016 on 500 minutes, unlimited text and 1 gig data monthly tariff the chap says it is not a Refresh tariff - is there any way to ch...

4G down today?

Around 11:45am this morning everyone in our office lost 4G and was stuck on 3G even after reboots. Nothing on the network status page but i have raised a fault. Assuming it was just our local mast playing up i thought nothing of it. However i looked ...

Resolved! Free upgrade wants me to pay £50 a month

I have been with 02 for about 5/6 years now I have finally decided to upgrade my phone I looked on the upgrade page and seen that I was able to upgrade to an iPhone 7 but it wants me to get a tariff which I don't want at £50 and then a £9 upfront cos...

Boostbox

Hi, I see I can purchase an O2 Boostbox from various places. Do I need to be on an O2 business account to be able to use it ?? Thanks

Return & Refund Problems

I have spent the past 2 days on Live Chat and on the phone trying to find out if a returned handset had been received. This has taken several attempts however I have now been assured that the handset has been received. The hard bit is trying to get t...

Resolved! Transferring unregistered payg to pay monthly

HiJust wondered, I got a o2 payg sim to test signal but I haven't topped it up yet.I've taken out anow o2 sim only contract and the payg number is a memorable one so would like to keep thisDo I need to top up the payg sim first and make a couple of c...

Resolved! Pay Monthly Account Merge

Just want to know if it's possible to merge two separate Pay Monthly accounts in to one and pay as one contract, or at least have the payments on the same date each month?

Resolved! Missing credit

My husband has a simple pay as you go sim, he may make 1 call every 6 weeks or so. However, when checking his balance, £6 has gone and no calls made. Is there anyway we can track where this credit may have been spent apart from call, thanks in advanc...

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