Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Insurance Team

I was told one week... now we are 9 days in. I have no phone until I get the replacement. I have had NO contact form them either... Incredibly upset.

Upgrade page bugged

I'm trying to look at the upgrade page through myO2, but on both the website and the app the "number to upgrade" box shows "{{currentAccount.msisdn.formattedValue}}" and nothing else on the page seems to display correctly as a result.I tried asking l...

Resolved! Phone unlocking

I bought my Samsung Galaxy6 from 02 on January 4th 2016. I was on pay monthly and have never had an issue but purely for consolidation and given the end of my contract (2 years) I transferred my phone account with 2 phones to BT. No problems with my ...

Resolved! Call minutes

Can I get a reminder text so I don't go over my call minutes

Resolved! direct debit

I would like to set up a direct debit on my account

O2 tell a friend amazon vouchers

Has anyone actually got their amazon voucher after referring a friend? I haven't got anything 3 months after receiving an automated email, claiming I'll receive the vouchers after 60 days. The customer service helpdesk has no idea about this offer.

Resolved! Upgrade Ruined by Fraud Team

So I spent an hour on live chat with the upgrade team who were very helpful and gave a good deal I was happy with. They sent me a link to proceed to place my order.Did so and managed to do a 'click and collect now' in a store near where I work.It sen...

Resolved! Lost my simcard can I get a replacement sent out

I have lost my simcard for my contract and I would like you to send a replacement to me ASAP please

Resolved! Iphone 7 Plus Unlocking

Hi,I have been following the best ways to request the unlocking of my phone action. I have done this through the myo2 app, but how do you know if it has gone through as the option is still there to unlock the phone and i have had no confirmation of t...

Resolved! Billing and payments

Am I able to change this date as I would like the payment to come out on the 1st of the month like all my other bills but just now it doesn’t come out till the 19th

O2

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