Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 454575 Views
  • 2 replies
  • 2 kudos

Turning off Big Bundle Auto Top Up

How can I turn off Big Bundle Auto Top Up online? No help whatsoever on this site! IK

imky by Level 1: Joiner
  • 5038 Views
  • 7 replies
  • 0 kudos

Resolved! Contract phone for my child

Hello, Set up a contract phone for my daughter this year linked to my account, she previously had a pay as you go and it was working out quite expensive. I thought this might have been the answer. However, with her new iphone came all the apps and no...

Anonymous by Not applicable
  • 2265 Views
  • 2 replies
  • 0 kudos

Resolved! Downloading PDF Bill

Cannot download a prf bills.After clicking on 'Download and print latest bill' I have an error message: Diagnostic Information URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1015578371&return_url=https%3A//billing.o2.co.uk/bill?...

vava by Level 1: Joiner
  • 3019 Views
  • 9 replies
  • 0 kudos

Resolved! Website error

When trying to print/download my bill on your website I get the following error screen: I have already had an online chat with an O2 employee who was unable to resolve the situation. I have tried logging in on several machines and using several diffe...

Sharon Error Screen.png
Anonymous by Not applicable
  • 2862 Views
  • 6 replies
  • 0 kudos

Resolved! BILL PRINT ERROR

Sp often I am unable to Print O2 Bill. Diagnostic Information URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1010839423&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=9afc3912-32a3-4aac-afd6-170f4b07477c Error Code...

Anonymous by Not applicable
  • 3037 Views
  • 13 replies
  • 0 kudos

Resolved! Download or print latest bill error

Each time I click the "download and print latest bill" link the compantion tab opens like normal but then I get an error.Retry also gives the same error and it asks me to copy the text that is at the bottom of this. Edit: this has been for 5 days so ...

Anonymous by Not applicable
  • 1594 Views
  • 5 replies
  • 1 kudos

Resolved! Online Payment History - how to access it?

Hi! Any idea how to get to the "Payment history" on o2.co.uk for a Pay Monthly phone? I am unable to get to the area that lets me see the detail below at the moment, nor can I get access to my Device Plan (credit agreement) detail, so I guess until t...

pgn by Level 79: Lord of the Boards
  • 8749 Views
  • 23 replies
  • 0 kudos

Resolved! 4g

Since i upgraded my contract i havnt had more than h+ internet signal...iv checked on the website and it says i should have good signal indoors and out.I was on o2 b4 and never had a problem.I found a 4g set up page but keep getting an error message ...

Anonymous by Not applicable
  • 1629 Views
  • 5 replies
  • 0 kudos

Resolved! O2 Monthly Device Plan - How to Get

I need help to download my O2 Monthly Device Plan Invoice. I have a small business plan with O2, two mobiles and normally sign in to the Business Account management portal (https://businessonline.o2.co.uk/) and download my monthly invoice - I need th...

Anonymous by Not applicable
  • 4891 Views
  • 5 replies
  • 0 kudos